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SeniorFull-timeRustAPI
Salary Range
$66,300 - $89,700 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join our team at Wise. This role focuses on ensuring the ongoing success of high-value banking and fintech partners by driving continuous improvement in payment solutions delivery.
Key Responsibilities
- →Own volume retention, operational performance and relationships with Enterprise platform partners
- →Partner with Account Managers to drive retention targets by improving transfer success
- →Own operational success plans, business reviews and data analysis with partners
- →Lead incident response and communication during service disruptions
- →Advocate for partner needs by providing feedback to internal teams
- →Optimize internal and external processes using data-driven insights
- →Develop trusted relationships with senior stakeholders at partner organizations
Requirements
- ✓Experience working with banking and fintech partners
- ✓Strong understanding of operational performance analysis
- ✓Ability to lead cross-functional initiatives and drive strategic improvements
- ✓Excellent stakeholder management and communication skills
- ✓Experience with data analysis and performance tracking
- ✓Knowledge of payment solutions and operational processes
- ✓Ability to influence product roadmaps and internal teams
- ✓Experience managing complex partner relationships
- ✓Strong problem-solving and analytical skills
- ✓Ability to present data analysis and progress updates regularly
- ✓Experience with incident response and communication during service disruptions
- ✓Ability to identify areas for improvement and lead optimization initiatives
- ✓Experience developing trusted relationships with senior stakeholders
- ✓Knowledge of API endpoints and webhooks for automation
- ✓Experience analyzing service quality and identifying improvement areas
