Senior Solutions Engineer at Wise

About the role  We are looking for a Senior Solutions Engineer to join our growing Wise Platform team in London. The Wise Platform team works with top tier global financial institutions and major tech companies to offer Wise products and services directly to their customers.  Through our API, we help partners to architect and build integrations to our world class-leading international finance products, which in turn improves Wise Platform by increasing the capabilities of our public API. This role will facilitate growth, troubleshoot and enhance the product offerings of Wise. What will you be working on? As part of the Wise Platform team, you’ll play a key role in providing technical consulting and product guidance to top tier banks and other partners integrating Wise into their products, primarily in a post-sale capacity.  You'll be: • Acting as a trusted advisor and conduit between partners and Wise where your technical expertise will enhance the product development and integration process. • Defining technical solutions, gathering requirements and supporting the delivery of integrations tailored to each partner’s needs. • Supporting partners during the bespoke implementation collaborating across teams to ensure smooth delivery. • Managing multiple integrations in parallel and navigating ambiguity. You’ll also focus on: • Enhancing the integration experience for banking partners by developing comprehensive and user-friendly documentation, robust APIs, readily available SDKs, practical examples, clear code samples, and detailed reference implementations. This includes proactively identifying common integration challenges faced by banks and addressing them through improved resources and proactive support. • Working closely with the technical presales team to provide expert technical guidance and support throughout the sales cycle, playing a critical role in securing new partnerships by demonstrating the technical capabilities and benefits of Wise's solutions. This involves conducting technical presentations, demonstrations, and answering complex technical questions from potential partners. • Optimizing and streamlining internal processes to enhance team capacity and overall efficiency. This includes identifying areas for process improvement, developing and implementing new workflows, and leveraging automation tools to reduce manual tasks and improve turnaround times. • Designing and developing innovative new features that expand the functionality of Wise's services and exposing these features through the public API, enabling seamless integration with partner systems and empowering them to leverage the full potential of Wise's platform. • Diagnosing and resolving complex technical issues within the Wise product stack, providing second-line support to the API support team and ensuring timely resolution of partner inquiries and technical challenges. This requires in-depth knowledge of Wise's systems, debugging skills, and the ability to effectively communicate technical information. • Serving as the technical lead for complex partnerships, acting as a crucial intermediary between Wise's engineering teams and the partner's technical teams. This involves facilitating communication, coordinating technical activities, and ensuring alignment on technical requirements and solutions. • Establishing a robust feedback loop between the partner and Wise's product teams to gather valuable insights and drive continuous product improvements. This includes collecting partner feedback, analyzing usage patterns, and working with product managers to prioritize and implement enhancements that meet partner needs. You should be someone who can think holistically about the ecosystem, while also being hands-on when required. This role offers you the opportunity to: • Define your own path to success, with autonomy to create and drive your vision forward. • The opportunity to shape and innovate financial products across regions. • Identify problems and unlock opportunities for Wise and its partners through technology solutions. • Inspire teams internally and externally with your ideas, knowledge, and proactive attitude. • Travel to work with teams in Tallinn and London, as well as visit partners across the EMEA region. If you thrive in a fast-paced, innovative, and at times chaotic environment and are excited about working with a diverse team to shape the future of financial integrations, this could be the perfect role for you.