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SeniorFull-time
Salary Range
$13,260 - $17,940 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The Servicing Training Specialist plays a key role in facilitating learning and development initiatives that support business objectives and foster employee growth. This position is responsible for conducting onboarding sessions for new hires and supporting continuous learning initiatives.
Key Responsibilities
- →Facilitate engaging and informative training sessions, both in person and virtually
- →Conduct onboarding sessions for new hires and refreshers based on learning needs
- →Ensure timely scheduling of all participants for training sessions
- →Coordinate training logistics including room setup, equipment, and participant access
- →Gather and analyze training feedback, assessments, and observations
- →Regularly review and update training materials to align with current policies
- →Evaluate Wisers' understanding through knowledge quizzes and practical exercises
- →Collaborate with stakeholders to align training efforts with compliance objectives
- →Maintain operational knowledge by participating in case handling and operational activities
Requirements
- ✓Experience in training facilitation and instructional design
- ✓Strong organizational skills with attention to detail
- ✓Ability to develop and maintain up-to-date training materials
- ✓Experience with scheduling and logistics coordination
- ✓Data analysis skills to identify trends and areas for improvement
- ✓Excellent communication and presentation skills
- ✓Knowledge of regulatory requirements and compliance standards
- ✓Summary Bullets
- ✓Facilitate engaging training sessions for new hires and ongoing learning
- ✓Coordinate training logistics and scheduling across multiple teams
- ✓Develop and maintain up-to-date training materials and assessments
- ✓Analyze training feedback to identify improvement opportunities
- ✓Collaborate with stakeholders to align training with business objectives
- ✓Evaluate learning outcomes through various assessment methods
- ✓Maintain current operational knowledge through active participation
- ✓Requirement Bullets
- ✓Experience in training facilitation and instructional design
- ✓Strong organizational skills with attention to detail
- ✓Ability to develop and maintain up-to-date training materials
- ✓Experience with scheduling and logistics coordination
- ✓Data analysis skills to identify trends and areas for improvement
- ✓Excellent communication and presentation skills
- ✓Knowledge of regulatory requirements and compliance standards
- ✓Benefit Bullets
- ✓[]
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