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ManagerFull-timeRustKubernetesDocker
Salary Range
$117,504 - $158,976 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Technical Account Manager to join our team at Wiz, a leading cloud security company. This role focuses on driving customer adoption and use of the Wiz platform, providing strategic and hands-on technical guidance to customers.
Key Responsibilities
- →Provide customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence.
- →Serve as the primary Wiz liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams.
- →Contribute to workshops aimed at helping customers unlock the full value of the Wiz platform.
- →Develop trusted advisor relationships and establish a regular cadence with customer stakeholders from practitioners to C-level, with a focus on increasing adoption, ensuring retention, and fostering satisfaction.
- →Help customers develop Success Plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives.
- →Measure customers’ achievement of these key performance indicators and report those both internally and externally.
- →Identify and address technical issues to ensure high levels of customer satisfaction.
- →Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently.
- →Advocate for customer needs across various departments (product management, support, ...).
- →Offer insights regarding the availability of new features in Wiz.
- →Program manage account escalations effectively.
- →Collaborate with the Wiz Sales and Renewal teams to secure contract renewals.
- →Assist in identifying opportunities for expanding Wiz usage across the customer’s organization.
- →Maintain up-to-date functional and technical knowledge of the Wiz platform.
- →Continuously monitor news related to new & emerging cloud security threats.
- →Grow your knowledge of the Wiz ecosystem (Cloud Service Providers, Technology partners, ...)
Requirements
- ✓3+ years of experience in technical customer facing roles, for example: Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer.
- ✓Strong understanding of cloud services, architectures, and security best practices, with CSP level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer) preferred.
- ✓Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them.
- ✓Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution.
- ✓Proven track record of building and maintaining relationships with enterprise clients, driving customer success, and exceeding performance targets.
- ✓Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
- ✓B.S. in Computer Science, Engineering, or similar field, or equivalent experience.
- ✓Fluent English and French
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