Technical Account Manager (TOLA) at Wizinc

Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Our Wizards from over 20 countries work together to protect the infrastructure of our hundreds of customers, including over 50% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster. Summary As a Technical Account Manager (TAM), you’ll be responsible for planning and executing strategies to drive customer adoption and use of the Wiz platform. You will provide both strategic and technical guidance to customers throughout the Wiz journey, from onboarding to operationalization through to a successful renewal and expansion. Technical expertise and strong customer-facing skills will be essential in addressing the needs of our customers. Serving as the bridge between customers and the broader Wiz team, you'll streamline collaboration between Product Management, Sales, Engineering, and Support to deliver a cohesive customer experience. What you’ll do: • Be a Wiz Product and Cloud Security Expert – Serve as a trusted technical advisor throughout your customers’ Wiz journey • Confidently navigate customers through deployment, configuration, and operationalization of Wiz using best practices and your existing cloud-security domain expertise • Serve as the primary technical contact for your book of customers, helping to solve technical questions and issues as they arise via email, meetings, Slack, and support tickets • Continuously monitor news related to emerging cloud security threats and further develop your domain expertise • Continuously stay abreast and enabled on new Wiz features and functionality • Drive Adoption, Business Value Realization, and Customer Satisfaction – Ensure your book of customers are delighted and seeing value from their Wiz purchase • Help customers develop success plans with measurable goals throughout the Wiz lifecycle that align with their organizational security and compliance objectives • Act proactively, by leading the customer on a journey to full adoption and value, and promoting excellence in addressing Cloud, Code, and Runtime security risk • Use your expert knowledge of the Wiz platform and features to accelerate your customers’ success and attainment of value • Assist customers in project managing Wiz adoption and operationalization goals across business units and stakeholders • Help unblock adoption as necessary by working with both internal and external parties to resolve people, process, and technology issues • Drive and track your customers’ achievement of business goals and realization of value through Wiz • Report progress and results to key Wiz and customer stakeholders in executive-friendly communications and QBRs/executive briefings • Advocate for your Customers – Understand, document, and represent your customers’ needs to internal Wiz stakeholders • Capture feature requests/adoption blockers and liaise with Product and Engineering teams to determine priority and alternative solutions Manage your book of business and support revenue objectives - Support and manage a book of up to 15 customers, depending on size and complexityIdentify opportunities for expansion and assist in securing renewals in partnership with sales and renewals teams. • Drive towards utilization/adoption targets for your book of business • Identify, document, and action on risks (e.g, satisfaction, churn, renewal, tenant health) in customer engagements • Develop and cultivate close relationships with key customer contacts, from C-level to practitioner, to understand sentiment and drive forward key Wiz objectives Help build and scale a world-class TAM organization at a hyper-growth company – assist in driving improvements in Wiz’s TAM motion and have an impact across GTM teams Develop documentation, mentor associate TAMs, and develop areas of technical subject-matter expertise • Partner cross-functionally with internal teams to improve processes What you’ll bring • Overall • 5-8+ years of experience in technical customer-facing roles, ideally supporting a cloud / cloud-security product • For example: Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer, and Architect. • B.S. in Computer Science, Engineering, or similar field, or equivalent experience. • Ability and willingness to navigate nebulous job responsibilities while actively contributing to the further refinement of the TAM motion Technical Knowledge • Strong understanding of cloud services and architecture of at least 1 CSP (AWS/GCP/Azure/OCI) – ideally, you have a CSP certification (e.g., Certified Solutions Architect, Certified DevOps Engineer) • Familiarity with cloud-security best practices, common threat models, and CNAPP use cases. Ideally, you have a security certification or experience helping organizations address cloud-security challenges • Familiarity with container technologies (Docker, Kubernetes), as well as the associated security considerations • Familiarity with DevOps technologies – CI/CD, Infrastructure as Code (IaC), Version Control Systems, etc. • Familiarity with Linux and Windows operating systems concepts and runtime sensing • Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution across nebulous structures, both internal and external • Ability and willingness to continuously learn emerging cloud/security technologies Account Management and Customer Success • Proven track record of successfully managing a book of business with 5-10+ customers • Proven track record of building and maintaining relationships with enterprise clients, driving customer outcomes, and exceeding performance targets • Ability and willingness to continuously enable customers on the Wiz platform and assist them in solving problems, ranging from trivial to highly complex • Willingness to work across multiple communication channels and platforms to assist your customers - e.g., responding to Slack messages, emails, and support tickets • Ability to use data and systems (e.g., CRM, log analysis tools) to monitor customer health and identify trends to inform customer success and retention initiatives. • Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization Benefits Wiz offers a competitive package of benefits and programs to support you and your family. Below provides a description of our current benefits for employees in the US. Specific benefits may vary by location. Health & Welfare Benefits • Medical, dental and vision insurance • Home Office Setup reimbursement • Flexible Spending Accounts • Monthly Connectivity reimbursement • Employee Assistance Program (EAP) Financial Benefits • Short- and Long-term Disability Insurance • Life & Accident Insurance • 401(k) Retirement Savings Plan (with employer match) Time Off • Flexible paid time off + 11 paid holidays • Paid leave programs, including parental, pregnancy health, medical and bereavement leave Compensation Starting compensation will be determined based on various factors, including but not limited to, the candidate's job-related experience, skills and geographic location. Your Talent Partner can share more about the specific salary range during the hiring process. This role may also include incentive compensation. The annual base salary range for this full-time position is listed below. US Base Pay Range$136,000—$151,200 USDApplicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship. Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz's Privacy Policy.