CCM Developer - SmartComm - Immediate Joiner at WNSGlobalServices144

We are seeking a skilled and motivated Senior Developer with hands-on experience in Customer Communication Management (CCM) tools and strong front-end and scripting capabilities. The ideal candidate will contribute to designing, developing, integrating, and maintaining enterprise-scale communication systems that deliver personalized customer experiences across multiple channels (print, email, SMS, web, etc.). Key Responsibilities: • Design and develop customer communication solutions using CCM tools such as Scriptura or similar platforms • Collaborate with business analysts and stakeholders to gather requirements and translate them into scalable technical solutions • Design document templates, business rules, workflows, and integration components • Implement integrations with downstream and upstream systems (e.g., CRM, billing, or content repositories)Optimize output generation (PDF, HTML, etc.) for performance and accuracy • Develop and maintain front-end components using HTML, JavaScript, and XML for dynamic content rendering • Use XPath for precise data extraction and transformation within communication templates • Troubleshoot and resolve issues in production and lower environments • Ensure compliance with branding, regulatory, and accessibility standards • Work closely with QA and infrastructure teams for deployment and testing • Contribute to technical reviews and knowledge sharing • Stay current with evolving CCM and front-end technologies, suggesting improvements to architecture and toolsRequired Skills & Experience: • 4–6 years of overall software development experience, with at least 3 years in CCM tools • Hands-on experience in at least one major CCM platform (e.g., Scriptura or similar)Proficiency in: JavaScript for dynamic content and UI logic • HTML for document structure and styling, XML/XSLT for data model and transformation, XPath for querying and navigating XML documents • Strong debugging and performance tuning skills • Experience with Agile/Scrum methodology and version control tools like GitGood to Have: Experience with cloud-based CCM deployment • Understanding of print production, digital delivery channels, and postal compliance standards • Exposure to customer journey mapping or omnichannel communication strategiesSoft Skills: • Strong analytical and problem-solving abilities • Excellent verbal and written communication skills • Ability to work independently as well as in a team • Effective time management and collaboration skills