Forward Deployed Engineer at Workato

About Workato Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today’s fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com. Why join us? Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, feel free to check out why: • Business Insider named us an “enterprise startup to bet your career on” • Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world • Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America • Quartz ranked us the #1 best company for remote workers Responsibilities We are looking for an experienced Forward Deployed Engineer to join our Forward Deployed Engineering team. In this role you will be responsible for designing, developing, and deploying advanced AI Agentic Solutions that exhibit autonomous, proactive, and adaptive behaviors. This role requires a deep understanding of AI/ML technologies, integration, automation experience and solution architecture, combined with strong problem-solving skills and the ability to collaborate across multidisciplinary teams. You will also be responsible to: • Implement agent-based AI solutions using the Workato Agentic AI platform. • Implement intelligent, autonomous, and efficient agentic AI workflows that utilize multi-agent collaboration, orchestration, and the automation capabilities provided by the Workato platform • Implement and deploy Retrieval-Augmented Generation (RAG) systems using Workato’s Agentic AI capabilities, leveraging its connectors, workflows, and recipes to enable context-aware, grounded, and real-time responses from large language models (LLMs) • Develop advanced prompting, memory management, and behavior-planning techniques to enable LLMs and agents to reliably author and execute complex workflows • Act as a technical solutions expert with strong aptitude in troubleshooting and analyzing AI-driven architectures, including scalable RAG pipelines and agent frameworks built using the Workato Agentic AI platform. • Develop and maintain robust, scalable AI-powered IT workflows with agent-based decision-making, dynamic retrieval mechanisms, and seamless integration using the Workato Agentic AI platform. • Continuously monitor and improve AI system performance, ensuring efficiency and reliability • Work closely with customers to understand use cases and deliver tailored, scalable agentic AI and RAG-based solutions using the Workato Agentic AI platform, while prioritizing exceptional customer service to ensure alignment with both technical and business needs, as well as satisfaction and successful implementation. • Collaborate with cross-functional teams to integrate AI workflows into existing IT frameworks, ensuring smooth and seamless deployment. • Contribute to internal process improvements and promote knowledge sharing by adding to Workato’s knowledge base. • Play an instrumental role in all phases of product development, from ideation to implementation, contributing valuable insights and expertise. • Assist the product manager in creating technical and design specifications, ensuring alignment with product goals and user needs. • Leverage strong communication skills to effectively translate complex technical concepts into accessible insights for non-technical audiences. Requirements Qualifications / Experience / Technical Skills • BTech/BE or higher technical education in Computer Science, Artificial Intelligence, Machine Learning, or a related field. • A minimum of 4+ years of relevant experience in design, development, and implementation is required, including at least 1 year of hands-on experience with Workato. • Proven experience in AI engineering, with a focus on agent-based systems. • Demonstrated ability to design and implement scalable AI-driven workflows that enhance IT operations. • Knowledge of implementing integration projects is essential. Hands-on experience with automation technologies, middleware, integration architecture patterns, web services technologies, enterprise messaging patterns, APIs, SOA, ESB, BPM, SDKs, and databases. • Experience working with integration platforms such as Workato, TIBCO, Dell Boomi, MuleSoft, or other integration/automation tools is a plus. • Experience with cloud technologies—iPaaS, SaaS applications, and cloud infrastructure—is also a plus. • Strong working knowledge of APIs—RESTful, SOAP/XML. Solid understanding of data structures—JSON. Sound knowledge of any RDBMS/NoSQL. • Hands-on experience with any of the following: Java, Python, or Ruby • Technical background or a solid understanding of technology and industry trends, especially in the app integration space. • Experience working with cloud business apps like Workday, NetSuite, Salesforce, ServiceNow, Marketo is a plus. • Good knowledge of Microservices or API-based integration architecture, event-driven architecture, and process automation via BPM or RPA is a plus. Soft Skills / Personal Characteristics • Strong collaboration skills, ability to adapt to a dynamic start-up environment with a passion for making an impact • Strong critical thinking, analytical skills with an entrepreneurial and proactive mind-set • Ability to effectively prioritize tasks and manage time, even under high-pressure situations • Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience • Fast learner who can independently conduct extensive research, and synthesize ideas, information and options quickly • Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge (REQ ID: 2620)