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SeniorFull-timeRustGitAI
Salary Range
$66,300 - $89,700 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an exceptional Customer Success Manager - Commercial to join our growing team in the West Coast. In this role, you will work with customers to ensure the success and adoption of the Workato Intelligent Automation Platform. You will be responsible for customer onboarding and driving adoption.
Key Responsibilities
- →Develop and maintain strategic business relationships with customers to drive adoption and retention.
- →Provide technical Workato product expertise.
- →Be the expert in deployment models and governance structures and share best practices.
- →Educate People, Marketing, Sales, Customer and Finance Operations on the business value achieved through automating their processes.
- →Develop and implement processes to increase product usage and drive cross-sell opportunities.
- →Coach and mentor the broader CSM team, contributing to overall team development.
- →Serve as the primary point of escalation when customer issues arise, troubleshoot, and ensure quick resolution.
- →Provide quantitative/qualitative analysis to inform team decision-making and product roadmap.
- →Become the trusted customer advisor and be the customer advocate within Workato.
- →Be available to work US hours.
Requirements
- ✓BS or equivalent education
- ✓5+ years of experience in consulting, customer success management, and technical account management
- ✓Experience in Integration and/or business automation
- ✓Understanding of large complex businesses with many stakeholders
- ✓Awareness of roles in People (HR), Finance, Marketing, Sales, and Post Sales Customer Organizations
- ✓Comfortable operating with revenue targets
- ✓Track record of high customer retention and growth
- ✓Strong sense of customer empathy and customer-centrism
- ✓Excellent interpersonal and communication skills
- ✓Strong problem-solving and analytical thinking
- ✓Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments
- ✓Passion for automation to drive business value
- ✓Prior Experience in Digital Transformation preferred
- ✓Experience in Integration and/or business automation
- ✓Past lead experience is a plus
- ✓Ability to effectively prioritize tasks and manage time
- ✓Highly organized, able to manage many projects concurrently
- ✓Issue management and resolution-focused
- ✓Strong collaboration skills, ability to adapt to a dynamic start-up environment
- ✓Strong critical thinking, analytical skills with an entrepreneurial and proactive mind-set
- ✓Strong written and oral communication skills in English
- ✓Fast learner who can independently conduct extensive research
- ✓Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge.
