Program Manager, Ops Support System at woven-by-toyota

About Woven by Toyota Woven by Toyota is enabling Toyota’s once-in-a-century transformation into a mobility company. Inspired by a legacy of innovating for the benefit of others, our mission is to challenge the current state of mobility through human-centric innovation — expanding what “mobility” means and how it serves society. Our work centers on four pillars: AD/ADAS, our autonomous driving and advanced driver assist technologies; Arene, our software development platform for software-defined vehicles; Woven City, a test course for mobility; and Cloud & AI, the digital infrastructure powering our collaborative foundation. Business-critical functions empower these teams to execute, and together, we’re working toward one bold goal: a world with zero accidents and enhanced well-being for all. ========================================================================= TEAM Toyota is redefining what it means to move. We're challenging the current state of mobility by enhancing the movement of people, goods, information and energy. Centered around three core concepts - A Living Laboratory™, Human-Centered, and Ever Evolving City™ - Woven City serves as a test course for mobility to fulfill our purpose of well-being for all. We do this by bringing together a diverse community of people with a shared passion for the future of mobility to co-create, develop and refine innovative products and services. This cross-section of social infrastructure, mobility, and people provides a unique opportunity for inventors, residents and visitors to interact seamlessly with new technologies throughout daily life in an environment that emulates a real city. The Ops Support System team develops the systems to support the entire city operations. The mission of the team is that we will maximize the efficiency of city operation through making operational policy and developing Ops systems with low-cost by using commercial off-the-shelf. Also, we will contribute to improve the performance and quality of service development to promote rapid cycles of DevOps with high quality by visualizing measurements. For more information about Woven City, please visit: [Upgrade to PRO to see link] WHO ARE WE LOOKING FOR? We are looking for an experienced Program Manager. “Ops Support System” needs to support the entire Toyota Woven City Operation. You will be in charge of a portfolio of complex, versatile projects for the entire product lifecycle. You will work with partners to define requirements, set high-level schedules and milestones, identify risks, lead the team to design/develop “Ops Support System” and coordinate with cross-functional partners both within the company and externally. You will apply Agile methods and best practices to maximize the velocity of your projects and meet customer needs. You are responsible for leading several projects and delivering the solutions to support and stabilize Toyota Woven City Operation with the team. You will report to the lead of the function and the work style is hybrid (office and remote). RESPONSIBILITIES • Manage several projects and lead the team with the manager’s support to deliver multiple solutions to support Toyota Woven City Operation throughout the entire system lifecycle • Make a project plan and define high-level requirements, project scope, and operational policy and rules with the manager’s support • Work with partners to define requirements, set high-level schedules and milestones, identify risks, priority and communicate with cross-functional partners both across the company and externally with the manager’s support • Do everything you need to succeed by considering the balance of cost, speed, flexibility and quality • Responsible for the success of the cross-functional task force projects in charge with the manager’s support MINIMUM QUALIFICATIONS • 3+ years of leading or managing new product / service development projects as a Program Manager • Experience a part of the system development project lifecycle, especially for Post-Production/System Operation phase • A natural collaborator with a win-win drive who can facilitate productive conflict, creating outcomes that magnify input exponentially for all parties involved • Verbal and written presentation skills in business level English and Japanese language • A certain range of technical experience regarding mid-large-scale software development, especially for system operation / DevOps solutions • Problem solving skills with taking ownership to resolve problems with multiple stakeholders in timely manner NICE TO HAVES • Patience in dealing with different cultures / languages ​​and different decision-making mechanisms and logic • Project management with a sense of urgency to complete transactions • Demonstrated professional experience in mid or large-scale program management, ideally in digital transformation, AI implication, IoT, CTI (Computer Telephony Integration), CRM (Customer Relationship Management), etc… • Experience in product and service development and operation projects that comply with ITIL (Information Technology Infrastructure Library) • Enterprise software development experience and knowledge in Javascript/HTML/CSS (or equivalent languages for development on PaaS/SaaS system) • Experience of development of IoT service product or big data platform or AI-based learning platform ========================================================================= Important Points ・All interviews will be arranged via Google Meet, unless otherwise stated. ・The same job descriptions are available in both English and Japanese; therefore, we kindly ask that you apply to only one version. ・We kindly request that you submit your resume in English, if possible. However, Japanese resumes are also acceptable. Please note that, depending on the English proficiency requirements of the role, we may request an English version of your resume later in the process. WHAT WE OFFER ・Competitive Salary - Based on experience ・Work Hours - Flexible working time ・Paid Holiday - 20 days per year (prorated) ・Sick Leave - 6 days per year (prorated) ・Holiday - Sat & Sun, Japanese National Holidays, and other days defined by our company ・Japanese Social Insurance - Health Insurance, Pension, Workers’ Comp, and Unemployment Insurance, Long-term care insurance ・Housing Allowance ・Retirement Benefits ・Rental Cars Support ・In-house Training Program (software study/language study) Our Commitment ・We are an equal opportunity employer and value diversity. ・Any information we receive from you will be used only in the hiring and onboarding process. Please see our privacy notice for more details.