Senior People Operations Specialist (APAC) at Wrike

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. Our vision: A world where everyone is free to focus on their most purposeful work, together. About the Role: The Senior People Operations Specialist (APAC) is the primary operational owner for Wrike’s India workforce and a key execution partner for People Operations across APAC, including Japan and Australia. This role strengthens the operational backbone of Wrike by ensuring that employee lifecycle processes, payroll operations, benefits administration, and compliance practices are accurate, scalable, and employee-centric across multiple jurisdictions, with particular depth in India’s regulatory and payroll environment. Your Impact: • Employee Lifecycle Execution: • Lead end-to-end employee lifecycle processes across India, Japan, and Australia (onboarding, internal mobility, compensation changes, leave transitions, and offboarding). • Ensure all lifecycle changes are accurately reflected in HR systems and aligned with payroll and compliance requirements. • Partner with HRBPs, Payroll, Finance, IT, and local leadership to coordinate seamless transitions and deliver clear, timely employee communication. • Identify friction points in lifecycle processes and implement scalable improvements. • Payroll Ownership (APAC): • Serve as the operational lead for payroll readiness across APAC, with deep ownership of India payroll complexity. • Validate CTC structures, allowances, variable pay, overtime, and payroll-impacting changes, especially India statutory components. • Monitor attendance integrations, shift data, and salary calculations to safeguard payroll accuracy. • Maintain statutory deduction accuracy and monthly compliance requirements in India, while supporting alignment across Japan and Australia. • Benefits, Leave & Wellness Programs: • Administer and improve benefits and leave programs across APAC in line with local regulations and global standards. • Manage country-specific health, retirement, insurance, and statutory leave programs in partnership with vendors and internal stakeholders. • Act as a trusted point of contact for employees on benefits and leave, strengthening communication and education across regions. • Identify opportunities to streamline and standardize processes while respecting local nuances. • HR Governance, Compliance & Risk Stewardship: • Ensure operational integrity and regulatory alignment across India, Japan, and Australia. • Support audit readiness, regulatory reporting, and statutory documentation. • Monitor regulatory developments and assess their operational impact. • Maintain defensible documentation standards and system integrity in all People Ops processes. • Process Optimization, Systems & AI-Enabled Operations: • Continuously review and refine workflows to reduce manual effort and improve efficiency. • Leverage HR systems and AI-enabled tools to automate routine processes, improve case management, and enhance employee self-service. • Identify practical AI use cases for documentation, knowledge bases, reporting, and inquiry resolution. • Use people data and operational metrics to inform improvements and support strategic decision-making. Your Qualifications: • Significant hands-on experience in People Operations/HR Operations with ownership of end-to-end employee lifecycle processes. • Strong experience in payroll readiness and operations, particularly within India (CTC validation, statutory components, attendance integration, and payroll-impacting changes). • Demonstrated understanding of how lifecycle accuracy impacts payroll, compliance, and employee trust. • Proven ability to manage multiple priorities, deliver accurate and timely outcomes, and own work from start to finish. • Experience working with HR systems and tools to support lifecycle, payroll, and benefits processes. • Strong attention to detail, documentation discipline, and compliance awareness across jurisdictions. • Experience collaborating with cross-functional stakeholders (HRBPs, Payroll providers, Finance, IT, local leadership) in a distributed environment. • Excellent written and verbal communication skills in English. Standout Qualities: • Deep familiarity with India’s regulatory and payroll environment, and exposure to other APAC markets (e.g., Japan, Australia). • Comfort using automation and AI-enabled tools to improve workflows, documentation, and service delivery. • Strong systems and process-thinking mindset, with a bias toward simplification and scalability. • High ownership and “doer” mentality—able to move work forward proactively and escalate thoughtfully when needed. • Ability to balance statutory rigor with a human-centered employee experience. • Quiet accountability: you fix issues, improve structure, and strengthen processes without needing constant oversight. • Cultural agility and experience working across regions and time zones. Team Dynamics: You will operate as a highly hands-on individual contributor within Wrike’s global People Operations team. You will work closely with the People Ops Team Lead, Regional HRBPs, Payroll providers, Finance, IT, and local leadership in India, Japan, and Australia. The team culture values operational excellence, collaboration, ownership, and continuous improvement, with a strong focus on delivering consistent, high-quality employee experiences in a distributed, global environment. Our Work Style: Wrike’s People Operations team works in a global, distributed setup with a strong emphasis on structure, documentation, and scalable processes. You’ll use HR systems, case management tools, and AI-enabled solutions to streamline operations, reduce manual work, and empower employee self-service. What sets this role apart is the combination of deep operational ownership in India, cross-regional impact across APAC, and the opportunity to shape how AI and automation are embedded into People Operations at scale. Why Join Wrike? • 8 calendar days of paid vacation (12 days of National & Festival holidays (10 fixed, 2 flexible)) • Sick Leave Compensation (5 Paid Uncertified Sick Days) • Menstrual Leave: Twelve (12) days per calendar year. Women employees are eligible for up to 1 day of menstrual leave per month. • Parental Leave: 26 Weeks Maternity / 4 Week Paternity • 2 Volunteer Days • Group Medical Insurance (Employees + Dependents) • Term Life Insurance (Rs 50,00,000) • Personal Accident Insurance (Rs 50,00,000) • Monthly Broadband / Internet Reimbursement (INR 1500) • Hybrid Working Model + Complimentary Lunch & Snacks What’s Next? • Initial Recruiting Screen – 30 minutes • Hiring Manager – 45 minutes • Cross-Functional Panel (Regional HRBP & Payroll) – 45 minutes • Director, Global People Ops – 45 minutes • Managing Director (India) – 45 minutes Your recruitment buddy will be Tripti Sachan , Senior Recruiter #LI-TS1 Who Is Wrike and Our Culture We’re a team of innovators and creators who solve the complex work problems of today and tomorrow. Hybrid work mode Wrike promotes a hybrid model for team members near our office hubs in San Diego, Prague, Dublin, Nicosia, and Tallinn, with 2–3 in-office days per week to foster collaboration and teamwork. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together. Our persona 💡 Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched. 💚 Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too! 🤗 Approachable: We're friendly, easy to get along with, considerate, and helpful. Our culture and Values 🤩 Customer-Focused We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind. 🤝 Collaborative We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement. 🎨 Creative We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions. 💪 Committed We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth. Check out our LinkedIn Life Page, Company culture page, Instagram, Wrike Engineering Team, Medium, Meetup.com, Youtube for a feel for what life is like at Wrike.