Analyst - Customer Experience at WynnResorts

The Customer Experience Analyst provides property-wide strategic analysis and reporting that support numerous departments on an ad-hoc and recurring basis. Job Responsibilities Customer / Competitor Insights • Collaborate with internal departments seeking business needs and providing analytics • Involved in maintaining and/or integrating new data sources to the property’s data warehouse • Serve as a liaison between the department and IT as well as Business Intelligence • Assist in improvement and maintenance of property’s Qualtrics platform • Develops key performance reporting for internal departments • Present information to senior staff and provide strategy recommendations based upon analysis • Set data entry standards for departmentReporting & Analytics • Generate compelling and actionable data driven insights as it relates to improving / enhancing the guest experience • Build reports and dashboards, and provide analysis using Qualtrics, Microsoft Excel/VBA, Tableau. • Proactively identify new business opportunities or potential risks based on data analysisOther • Maintain comprehensive knowledge of Wynn & Encore property amenities, services and eventsBehaviors Excellent understanding of the overall business strategy. Ability to translate data into action. Natural problem-solver. Effectively work in stressful, high-pressure situations. Works well with others. Possess a positive, “whatever it takes” attitude. Result driven. Open-minded and willingness to learn new processes, concepts, and ways of approaching analysis. Works Well With IT, Internal Departments, Data Science, Business Intelligence, Executive Team Measurements of Success • Internal satisfaction with reporting and insights delivery • Fulfilment of reporting needs • Improvement of property’s service scores • Produces excellent quality of work in a timely manner