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SeniorFull-time
Salary Range
$66,300 - $89,700 /year
This salary is estimated based on similar roles. The actual salary may vary.
β’ Provide 1st level support to the business users, by analyzing and resolving IT problems via phone and remote desktop solutions.
β’ Support/troubleshooting of moderately difficult hardware, software, network, mobile device, remote user and phone related issues within a large enterprise environment.
β’ 1st level identification and escalation of Major Incidents using the approved IT process.
β’ Document all work performed through a ticket tracking system and effectively track and route incidents to the appropriate teams within IT
β’ Assist in creating knowledgebase articles.
β’ Work closely with other support teams including desktop support, NOC, application support, project managers and engineers to resolve technical issues.
β’ Stay current with system information, changes and updates.
β’ Follow all standard Service Desk policies and procedures.
β’ Assist with moving equipment from time to time.
β’ Other Supervisor-assigned duties as necessary.
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About WynnResorts
Wynn Resorts is a premier luxury hospitality and entertainment company, renowned for its high-end resorts, casinos, and fine dining experiences. Operating primarily in the gaming and luxury travel industry, the company was founded in 2002 by Steve Wynn, with its flagship properties located in Las Vegas, Nevada, and Macau, China. Wynn Resorts has established itself as a leader in creating opulent, immersive environments that blend gaming, hospitality, and entertainment into a seamless luxury experience. The company offers a comprehensive suite of products and services, including luxury accommodations, high-limit gaming, Michelin-starred restaurants, and world-class entertainment venues. Key features of Wynn Resorts include its meticulously designed interiors, personalized guest services, and exclusive amenities such as spa facilities and retail outlets. The target audience primarily consists of high-rolling gamblers, affluent travelers, and discerning tourists seeking premium leisure and gaming experiences. Wynn Resorts caters to those who prioritize exclusivity, elegance, and exceptional service. Wynn Resorts has achieved significant milestones, including multiple Forbes Five-Star and AAA Five-Diamond awards for its properties. The company holds a strong market position as one of the most prestigious luxury resort brands globally, distinguished by its unwavering commitment to quality and innovation. Its unique value proposition lies in its ability to deliver an unparalleled blend of gaming excitement, hospitality excellence, and cultural sophistication, setting it apart from competitors in the luxury travel and gaming sectors.
