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ManagerFull-timeGitAI
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a technical-minded Customer Success Manager to join our founding Customer Success team at XBOW, a company redefining cybersecurity with AI-driven autonomous pentesting. Your mission will be to ensure a smooth, reliable experience across the customer journey while providing the right level of support.
Key Responsibilities
- →Serve as the primary point of contact for a large and growing portfolio of customers
- →Own the end-to-end customer experience across hundreds of accounts
- →Deliver a high-touch experience by acting as a problem solver and conducting independent analysis
- →Develop and own repeatable workflows to scale self-service–led entry with product-led expansion
- →Collaborate closely with product and sales teams to align on strategy and execution
- →Represent the voice of the customer internally to drive adoption and continuous improvement
Requirements
- ✓Experience in a technical customer-facing role at a SaaS or cybersecurity startup
- ✓Familiarity with application security or developer tools
- ✓Background in technical program management or scaled customer success
- ✓Ability to perform product demos and customer training sessions
- ✓Experience with automation, support tooling, or scaled outreach
- ✓Fluent in English and Korean, both written and spoken
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