Customer Success Manager (Contractor) at Xsolla

ABOUT US At Xsolla, we believe that great games begin as ideas, driven by the curiosity, dedication, and grit of creators around the world. Our mission is to empower these visionaries by providing the support and resources they need to bring their games to life. We are committed to leveling the playing field, ensuring that every creator has the opportunity to share their passion with the world. Headquartered in Los Angeles, with offices in Berlin, Seoul, and beyond, we partner with industry leaders like Valve, Twitch, and Ubisoft to clear the paths for innovation in gaming. Our global reach spans over 200 geographies, offering more than 700 payment methods in 130+ currencies. Longevity Opportunity Vision Enjoy the game! About the Role We are seeking a dynamic and results-driven Customer Success Manager to join our team. In this role, you will retain and develop partnerships. The ideal candidate has a strong background in account management, customer success management within the gaming industry and a proven track record of working with game developers and publishers. This role requires a strategic thinker who can build relationships, negotiate deals, ensure successful partnership retention and development. CORE JOB FUNCTIONS/RESPONSIBILITIES • Main point of contact for all matters relating to the client’s existing portfolio; • Manage the sustainment and growth of a client by creating positive relationships; • Provide clients with a quarterly health check to proactively review their needs, account management, and make recommendations for improvements; • Cross sell and upsell new business opportunities with existing clients. Maintain account records to reflect any changes; • Assists with a variety of projects as business needs dictate; • Enhances department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments; EDUCATION/EXPERIENCE/KNOWLEDGE • Bachelor’s Degree or equivalent experience, 2+ years of progressive experience; • Ability to successfully participate in projects involving cross-functional teams; • Ability to problem solve; • Experience Google Suite (Docs, Sheets, Chat, Slides, etc.) ; • Clear written and verbal communication skills; • Strong customer service/interpersonal skills; • General Account Management and Marketing knowledge; • Must be able to immediately handle a significant workload and effectively prioritize projects with a high degree of autonomy; • Effective time management skills and excellent attention to detail; • Ability to understand client needs and translate it into business offerings; • Ability to overcome tough objections and win the support of key stakeholders; • Must be a problem solver and team player; • Have a large appetite for learning, and a results oriented mindset; • Interpersonal skills to help manage; • Ability to work with minimal supervision while achieving a high degree of accuracy and meeting deadlines; • Understanding of JIRA, Basecamp, & Confluence