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InternFull-time
Salary Range
$33,150 - $44,850 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Process Manager to join Xsolla, a global commerce company focused on the video game industry. This role involves owning and evolving internal processes related to transactional monitoring, metrics, and escalation.
Key Responsibilities
- →Own and evolve internal processes related to transactional monitoring, metrics, and escalation.
- →Align cross-functional teams around common operational signals, thresholds, and decision-making frameworks.
- →Drive clarity around ownership, responsibilities, and escalation paths across teams.
- →Ensure that transactional metrics and alerts support timely and effective operational decisions.
- →Coordinate cross-team response during payment-related incidents and support post-incident reviews.
- →Establish and maintain governance practices for operational decision-making and risk management.
- →Ensure internal processes are documented, repeatable, and scalable.
- →Support the adoption and integration of data observability and analytics platforms from a process and governance perspective.
Requirements
- ✓5+ years of experience as a Project Manager, Program Manager, or Process Manager.
- ✓Experience in fintech, payments, or similar high-volume transactional environments is preferred.
- ✓Proven experience leading cross-functional initiatives across technical and non-technical teams.
- ✓Strong understanding of operational risk, metrics, and escalation processes.
- ✓Ability to operate effectively in ambiguous environments and drive alignment across stakeholders.
- ✓Excellent communication and documentation skills.
