Loading...
ManagerFull-timeRustGitAI
Salary Range
$53,040 - $71,760 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for our first Customer Success Manager dedicated to Yotpo Discover—a strategic, hands-on operator who’s excited to help define what great looks like. This is a unique opportunity to join a new product at an early stage and build the Customer Success motion from the ground up.
Key Responsibilities
- →Help design and scale the Discover Customer Success motion, including optimization frameworks, success plans, QBR templates, expansion signals, and early customer playbooks
- →Lead SEO + AEO audits using Yotpo Discover, translating AI discovery insights into concrete recommendations and measurable outcomes for customers
- →Own post-onboarding customer relationships through renewal, driving retention and expansion in close partnership with Account Managers and Customer Success teams across product lines
- →Partner deeply with Product to shape roadmap direction through structured customer feedback, use cases, and validation sessions
- →Lead strategic QBRs and executive-level conversations that align customer goals with Yotpo’s roadmap
- →Build strong, multi-threaded relationships across customer organizations—from day-to-day operators to C-suite stakeholders
- →Proactively track adoption and performance, identifying risk early and leading resolution strategies when challenges arise
Requirements
- ✓3–5+ years of experience in Customer Success, Account Management, SEO, Growth, or Digital Strategy
- ✓Hands-on SEO background (agency or in-house strongly preferred)
- ✓Comfortable explaining AI search, LLM-driven answers, and modern discovery concepts to non-technical stakeholders
- ✓Builder mentality—thrives in early-stage environments and excited to create structure where none exists
- ✓Strategic advisor with experience managing complex customer relationships and engaging executive audiences
- ✓Analytical and data-driven, using insights to measure performance and demonstrate business impact
- ✓Exceptional communicator and storyteller with strong presentation skills
Free to sign up. Takes 30 seconds.
