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ManagerFull-timeRustAI
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Yotpo is seeking a strategic and experienced Customer Success Manager to join their Upmarket team and lead relationships with global eCommerce brands. In this role, you will act as a trusted advisor, ensuring customers achieve success and growth across Yotpo’s platform.
Key Responsibilities
- →Own customer relationships post-onboarding through renewal, developing success plans that align with business goals
- →Deliver a consultant perspective in every interaction, creating tailored strategies based on customer goals
- →Partner with Account Managers to drive retention, expansion, and revenue forecasting
- →Track adoption and performance metrics, managing risk through regular engagement
- →Lead strategic QBRs and executive-level conversations
- →Build strong relationships with stakeholders across enterprise organizations
- →Collaborate cross-functionally with global teams to deliver a seamless customer experience
- →Pilot client escalations, framing issues constructively
- →Advocate for customer needs internally
- →Develop a deep understanding of Yotpo’s products and industry trends
Requirements
- ✓3-5 years of CS or Account Management experience (ideally from a MarTech company)
- ✓Strategic advisor skilled in managing complex customer relationships
- ✓Analytical and data-driven, using insights to measure performance
- ✓Commercially savvy, with understanding of renewal, retention, and expansion levers
- ✓Collaborative and effective at aligning cross-functional teams
- ✓Exceptional communicator with strong presentation skills
- ✓Solutions-oriented with problem-solving and analytical capabilities
- ✓Highly organized with strong project management skills
Benefits
- ★Competitive salary and equity
- ★Comprehensive insurance coverage
- ★Flexible Time Off policy
- ★401K matching
- ★Pre-tax benefits
- ★Paid leave for new parents
- ★Career development opportunities
- ★Wellness and philanthropic programming
- ★Hybrid work model (4 days in office)
