Seller Operations Lead at Zefir

WHO WE ARE Zefir is building an AI autopilot for home sales in Europe, starting in France: an AI agent runs the entire sale and purchase journey end-to-end, orchestrating local brokers, portals, buyers, and documents. Backed by over $55 million from top-tier investors like Sequoia Capital, we're committed to accelerating life changes for millions of current and future European homeowners. 📌 YOUR MISSION At Zefir, we don't do real estate the old way. We're building the infrastructure that will make buying and selling a home as simple as booking a flight. And we're just getting started. As Seller Operation, you won't just "optimize processes." You'll tear down a 20-day, human-heavy seller signature experience and rebuild it as a 5-click, frictionless, AI-powered journey, without sacrificing a single point of conversion. That's the bar. You'll sit at the nerve center of Operations, Sales, and Growth. Your job is to make the Account Executive team absurdly efficient, make sellers feel like VIPs from day one, and build systems that scale faster than headcount ever could. If you're the kind of person who sees a manual workflow and feels physically uncomfortable, who thinks in funnels and ships in sprints, we need to talk. ✅ WHAT YOU'LL OWN 1️⃣ KILL THE FRICTION , SELLER EXPERIENCE REDESIGN - Architect the shift from a +20-day, touch-heavy signature process to a 5-click seamless experience. No hand-holding. No unnecessary back-and-forth. Just conversion. - Own listing speed and quality end-to-end: slash time-to-list, crush churn, and eliminate every bottleneck between CGS signed and live listing. - Own CSAT as a north star, sellers must feel informed, confident, and taken care of at every single touchpoint. No exceptions. 2️⃣ SUPERCHARGE THE SALES MACHINE - Make SDRs 30% more productive in 90 days. Automate every low-value task that eats their time, data entry from calls, manual CRM updates, repetitive follow-ups. - Design smart, adaptive seller journeys: not every seller needs the same process. Build the logic that routes each seller to the right experience, high-touch when it matters, fully automated when it doesn't. 3️⃣ BUILD THE COCKPIT, ANALYTICS & PRIORITIZATION - Build the dashboards the team actually needs: funnel conversion, SDR performance, seller satisfaction, listing velocity, all in one place, real-time, no guessing. - Drive prioritization through a tight OKR framework. You don't just report on metrics, you own them, you move them, you're accountable for them. 💜 YOU'RE THE PERFECT FIT IF YOU… - Have 3+ years running ops on a complex sales funnel, ideally in a high-growth startup where nothing was handed to you and everything had to be built. - Are obsessed with impact, not activity. You measure yourself by what moved, not what you shipped. - See ambiguity as an invitation, not a blocker. You break messy, unstructured problems into clear action plans, fast. - Are deeply analytical and fluent in data: SQL, Google Sheets, dashboards, you don't wait for someone to pull the numbers, you go get them yourself. - Get genuinely excited by automation and AI. You don't just "like tech", you've actually built workflows, killed manual processes, and seen the leverage firsthand. - Know how to align stakeholders and drive cross-functional projects without needing authority. You lead through clarity, speed, and trust. - Thrive in environments where ownership is real, no one tells you what to do next, and that's exactly how you like it. BENEFITS - Competitive salary: You can run your own simulation with our salary calculator [Upgrade to PRO to see link] - BSPCE (Stock Options): Available for everyone, with monthly vesting after year one, over a 4-year period. - Healthcare plan: Full coverage with Alan for team members, their partners, and children. - Office in Le Peletier, Paris (9th arrondissement): With flexible remote work options. - Swile meal card: €11 per worked day. - Swile mobility card: €42/month to support sustainable transportation (metro, carpooling, biking…). - Team events: Monthly Mixers to connect and share good times, and quarterly All Hands to celebrate wins across the company. OUR OPERATING PRINCIPLES 🏔️ Steep Mountains Are Steep: Setting ambitious goals and working hard to achieve them. 🌊 Ride Reality: Actively seeking challenges and thriving by adapting flexibly to changes. 🏀 Play for the Front of the Jersey: Prioritizing team success over individual recognition. APPLICATION & PROCESS We welcome applications from anyone, regardless of background, gender, sexual orientation, religion, age, or experience. Our team values authenticity and diverse perspectives. For all roles, our interview process emphasizes hands-on exercises, case studies, or discussions about specific examples of your previous work. We ensure objectives and expectations are clearly communicated at every step.