Sales Operations - Senior Sales Analytics Lead at Zenoti

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: [Upgrade to PRO to see link] What's the opportunity? Are you passionate about turning data into strategic insights? As a Senior Sales Analytics Lead, your work as an individual contributor will play a pivotal role in empowering our sales organization with clear, actionable insights that support strategic decisions and business growth. This role sits within the Sales Operations team and reports to the Sales Operations Director. As the primary analytics partner for Sales leadership, you will be responsible for translating complex sales data into clear insights, executive summaries, and recommendations that inform key business decisions. You will work closely with the sales teams and senior leadership to: • Track, analyze, and interpret sales data to identify trends, risks, and opportunities across pipeline performance and revenue outcomes. • Translate complex data into clear and concise reports, executive summaries, and actionable recommendations. • Design, build, and maintain key sales dashboards and reporting frameworks, ensuring accuracy, consistency, and alignment across the organization. • Provide clear insights on pipeline health, forecast performance, and sales productivity to support data-driven decision making. • Partner with Sales Enablement and Sales Leadership to identify opportunities to improve performance, processes, and training As a trusted partner to sales leadership, you will be counted on to uncover insights that drive positive change and answer complex business questions through data. The ideal candidate is comfortable operating independently, combining strong analytical skills with business acumen to translate data into practical recommendations that improve SaaS sales performance. Requirements What will I be doing? • Develop and maintain dashboards, reports, and visualizations that communicate key sales performance metrics and pipeline health. • Produce monthly and quarterly executive summaries highlighting performance trends, key insights, risks, and recommended actions. • Identify trends, patterns, and anomalies in sales data to inform strategic decision-making and performance improvements. • Conduct analyses to support sales initiatives, market expansion opportunities, and sales productivity improvements. • Assist in the development and implementation of data-driven sales strategies through insight generation and performance tracking. • Oversee key sales performance metrics and monitor pipeline health to ensure data is accurate, reliable, and actionable. • Build and maintain reporting solutions primarily using Salesforce and Power BI, incorporating data from additional sources such as Outreach, Zuora, and internal data warehouses when required. • Collaborate with sales, marketing, finance, enablement, and services teams to ensure consistent reporting and alignment across the business. • Partner with Sales Enablement to identify opportunities where data insights can support coaching, training, or process improvements. What skills do I need? Education & Experience  • Bachelor’s degree in Business, Statistics, Data Science, or a related field. • 8+ years of experience in sales analytics, business intelligence, revenue operations, or a similar analytical role within a SaaS or technology organization. • Advanced experience working with Salesforce data, including reporting and dashboards, pipeline reporting, forecasting analysis, and sales performance metrics. • Proficiency in Power BI for building dashboards and visualizing business performance data. • Advanced proficiency in Excel and SQL for data manipulation and analysis. • Additional tech stack experience, such as Outreach and Zuora, is beneficial. • Strong business acumen with a deep understanding of how sales organizations operate, measure performance and scale. • Demonstrated experience tracking sales KPIs and delivering insights and recommendations to sales leaders, executives, and cross-functional stakeholders. • Ability to operate independently and manage multiple reporting priorities in a fast-paced SAAS environment. Competencies: • Exceptional analytical skills with a strong focus on data accuracy, clarity of insight, and actionable recommendations. • Ability to analyze large datasets, identify meaningful trends, and translate findings into clear business insights. • Strong verbal and written communication and presentation skills with the ability to explain complex data to non-technical audiences. • Experience presenting insights and performance summaries to leadership teams and senior stakeholders. • Skilled at translating data into business narratives that support decision-making. Work Ethic  • Team player with a proactive mindset, strong initiative, and a results-oriented approach. • Comfortable working independently and taking full ownership of analytics and reporting responsibilities for the sales organization. • Strong sense of accountability for the quality and reliability of reporting and insights. • Flexibility to support critical reporting periods such as month-end, quarter close, and annual planning cycles. Hours • 13:30 – 22:30 pm IST Why Zenoti? • Be part of an innovative company that is revolutionizing the wellness and beauty industry. • Work with a dynamic and diverse team that values collaboration, creativity, and growth. • Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform. • Attractive compensation. • Medical coverage for yourself and your immediate family. • Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives. • Regular social activities and opportunities to give back through social work and community initiatives. Join Zenoti and be a part of our mission to empower wellness businesses worldwide! Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.