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SeniorFull-timeAWS
Salary Range
$13,260 - $17,940 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for Product Support Consultants to join our support team to help our customers use Zenoti effectively to run their business. This team works 24x7x365 and our consultants need to be flexible with their schedules to meet customer needs.
Key Responsibilities
- →Work with customers to solve issues with using Zenoti
- →Own customer reported issues and see problems through to resolution
- →Consult with customers to ensure their business operations run effectively on Zenoti
- →Follow all defined processes in the team when working on issues
- →Be part of the ticketing system and handle client reported issues
- →Influence the direction of the product by providing feedback about challenges customers have
Requirements
- ✓4 to 8 years in supporting web-based enterprise applications
- ✓Willingness to solve problems for customers
- ✓Technology-centric background
- ✓Previous advanced support experience with data-driven, web-based applications
- ✓Strong logical, analytical and problem solving skills
- ✓Excellent communication skills
- ✓Ability to work in night shifts
- ✓Can work in a fast-paced, ever-changing environment
