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Mid LevelFull-timeJavaScriptJavaAWS
Salary Range
$10,200 - $13,800 /year
This salary is estimated based on similar roles. The actual salary may vary.
Key Responsibilities
- →Work with customers to define requirements and help them adopt Zenoti solutions to streamline operations and increase revenue.
- →Drive demos, walk-throughs and solution reviews with customers.
- →Solution, design and setup proof of concepts and pilots for the high priority and large customers ensuring successful implementations.
- →Configure Zenoti to meet customer business scenarios
- →Identify risks based on current product capabilities; define and implement mitigation plans
- →Address customer issues and concerns in a timely fashion to ensure customer satisfaction
- →Align working hours to overlap customer timezone to build customer relationships and satisfaction by providing exceptional and timely service.
- →Stay up-to-date with product knowledge, business flow, sales process, and market dynamics.
- →Maintain complete documentation and follow organizational processes to ensure successful implementation of Zenoti products.
- →Ensure the adherence to SLAs, and key metrics according to the organization’s goals and objectives
- →Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations.
Requirements
- ✓4-8 years of experience in Implementation and support of Enterprise products
- ✓Strong software background and ability to master product functionality, boil down complex requirements into coherent and viable product design and configure software solutions.
- ✓Proven fast learner of enterprise applications, experience in implementing cloud solutions.
- ✓Proven successful track record in large scale enterprise implementations involving integrations using APIs and web services, data analysis/ data migrations,
- ✓Experience driving technical discussions, discovery workshops with customers, mapping business requirements to product functionality, for maximum customer impact and understanding.
- ✓Strong verbal and written communication skills, especially in the areas of requirements and solution documentation.
- ✓Ability to manage and work across multiple projects. Experience working with remote teams across different timezones
- ✓Strong ability to demo/train and deliver excellent customer presentations.
- ✓Strong logical, analytical and problem-solving skills
- ✓Open to travel on short notice to customer locations when required
- ✓Good to have knowledge of Web Design using HTML, JavaScript
- ✓Good understanding of MS Office, JIRA, Basecamp applications
- ✓Ability to learn new skills and operate in a fast-paced and changing environment.
- ✓Experience in the wellness/spa industry is a plus.
- ✓Eagerness to learn about the opportunities and challenges driving revenue in the health and wellness industry.
