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DirectorFull-timeRust
Salary Range
$204,000 - $276,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
ZeroTier is seeking a Director of Pre-Sales Engineering & Customer Success to lead and scale their Customer Success function while serving as their founding pre-sales technical leader. This strategic, hands-on role ensures customer success across a deeply technical product while supporting complex sales engagements.
Key Responsibilities
- →Own and lead the Customer Success organization, ensuring high-quality onboarding, technical support, adoption, and long-term customer success
- →Establish scalable CS processes, playbooks, tooling, and escalation paths
- →Define and track CS success metrics including onboarding effectiveness, customer health, retention risk, and expansion readiness
- →Serve as the senior technical escalation point for complex customer issues and strategic accounts
- →Act as ZeroTier’s founding pre-sales technical leader, supporting complex sales opportunities
- →Partner closely with Sales to ensure strong technical qualification and successful deal execution
- →Develop repeatable technical sales assets, demo environments, and reference architectures
- →Hire, onboard, and manage ZeroTier’s first dedicated Sales Engineer
- →Influence roadmap prioritization, packaging, documentation, and tooling based on customer needs
Requirements
- ✓8+ years of experience in B2B SaaS in Customer Success, Solutions Engineering, or related technical customer-facing roles
- ✓Proven experience leading or building Customer Success teams in highly technical products
- ✓Hands-on pre-sales technical experience supporting complex enterprise sales cycles
- ✓Strong background in networking, infrastructure, distributed systems, and cybersecurity
- ✓Demonstrated ability to operate as a player coach
- ✓Experience hiring, mentoring, and developing technical roles
- ✓Excellent cross-functional communication skills
- ✓Comfort operating in fast-paced startup environments
- ✓Strong judgment in balancing short-term revenue support with long-term customer success
Benefits
- ★Hybrid office / remote work environment
- ★Equity compensation package
- ★Generous employer-paid health insurance
- ★401K Plan with employer matching
- ★Flexible PTO policy
- ★Flexible work hours
- ★Career Enhancement Funds
- ★Employee Referral Bonus
