Project Manager I, CEO Office at zeta

About Zeta Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015. Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally. Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios. Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021. Learn more @ www.zeta.tech, careers.zeta.tech, Linkedin, Twitter Responsibilities KPI & Performance Management • Maintain and update KPI dashboards for CEO and leadership review • Track weekly/monthly performance across engineering, SRE, and operations • Highlight deviations, risks, and required interventions • Drive closure on action items arising from KPI reviews • Ensure KPIs stay aligned with evolving priorities and governance needs JIRA Tracking & Configuration • Manage JIRA boards, issue workflows, and sprint/epic tracking • Ensure correct ticket creation, tagging, linking, and SLA adherence • Maintain hygiene of JIRA dashboards and reporting views • Configure fields, filters, workflows, and automations as required • Train stakeholders on JIRA usage and enforce consistency Key Client Collaboration • Coordinate with strategic Zeta clients on operational topics, releases, and escalations • Track client‑impacting changes, incidents, demos, and dependencies • Ensure client commitments communicated via the CEO Office are executed reliably • Support preparation for client reviews, demos, and leadership interactions • Act as a bridge between internal teams and client stakeholders when required Calendar & Meeting Management • Review calendars daily and ensure RSVPs are accurate • Schedule meetings/calls based on leadership requests • Maintain meeting readiness with agendas, notes, and coordination Reporting & Metrics • Executive reporting for the CEO office stakeholders and clients • Ensure accuracy, completeness, and timeliness of all reports Skills • Strong execution and delivery discipline • Excellent communication and senior stakeholder management • Comfort working with external / enterprise clients • High proficiency in JIRA, including boards, dashboards, workflows, filters, and configurations • Scrum/Agile knowledge preferred • Strong analytical and KPI‑driven mindset • High ownership, attention to detail, and follow‑through Experience and Qualifications • 2-4 years of total experience • Project/Program Management experience preferable Equal Opportunity Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success