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Customer Support Engineer - Mobile & Cybersecurity (Dallas, TX & Bangalore, India & EMEA (UK) at zimperium
zimperiumUnited States (Remote)·1w ago
Mid LevelFull-timePythonJavaDockerMachine Learning
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Support Engineer to join our team at Zimperium, Inc., a global leader in mobile device and app security. This role focuses on providing technical support to customers using our solutions, ensuring high levels of customer satisfaction.
Key Responsibilities
- →Understand mobile applications, SaaS based delivery models, and troubleshoot/debug issues reported by customers.
- →Maintain a high level of customer satisfaction and take ownership of customer issues, providing management with visibility on potential risks.
- →Learn everything about the product, validate customer-specific fixes and releases, and develop technical documentation.
- →Gather customer feedback and follow standard escalation procedures for unresolved product issues, creating JIRAs for engineering.
- →Collaborate with internal teams in different time zones to address customer issues.
Requirements
- ✓Bachelor’s in computer science or information technology or an equivalent engineering degree.
- ✓5+ years (Mid-Level) or 1-3 years (Junior) of experience working with Enterprise software solutions.
- ✓Strong SQL skills, Python/Java scripting, and Unix skills.
- ✓Prior experience with Mobile Apps, mobile architecture, and MDM Solutions like MS-Intune, AirWatch, Mobile Iron, Citrix.
- ✓Familiarity with SIEM tools like ArchSight, Splunk, etc.
- ✓Familiarity with Cloud Architecture: Amazon Web Services components, Linux Containers/Docker, OpenStack, PostgreSQL, Kafka.
- ✓Self-motivated, extensive troubleshooting skills, and knowledge of debugging required.
- ✓Customer-oriented and face-to-face post-sales services experience with excellent communication skills.
