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SeniorFull-timePython
Salary Range
$132,600 - $179,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Support Engineer to join our team. This role involves researching, diagnosing, and resolving customer issues in collaboration with various teams.
Key Responsibilities
- →Apply expertise with mobile applications and SaaS based delivery models to troubleshoot and debug issues
- →Validate customer-specific fixes and releases in collaboration with quality assurance team
- →Gather and analyze customer feedback and create JIRAs for engineering team
- →Work closely with customer success, development, and product teams in different time zones
- →Mentor new team members who join as Customer Support Engineers
- →Lead calls with Partners to ensure they get the right help to address customer issues
- →Provide training to new team members or Partners on relevant Product areas
- →Work with cross-functional teams to provide usage visibility to leadership and partners
- →Triage customer issues escalated by Level 1, Level 2 Support, and escalate them to Engineering
Requirements
- ✓Master’s Degree in Computer Science, Computer Engineering, or a related field
- ✓2 years of experience in software development or customer support roles
- ✓2 years of experience utilizing Android Studio to test sample applications
- ✓2 years of experience utilizing SQL and Python to manage and query databases
- ✓1 year of experience designing custom APIs to troubleshoot customer issues
- ✓1 year of experience utilizing SIEM tools including Splunk
- ✓1 year of experience utilizing MDM Solutions such as Intune and AirWatch
