Closing Operations Specialist - Bilingual Spanish at Zippymh

Zippy was founded with one mission: to make getting a loan for a manufactured home simple, fast, and fully online. We believe modern manufactured homes are affordable, well-built, eco-friendly, and stylish, but finding a lender who understands this market can be challenging. That’s why Zippy focuses exclusively on manufactured home loans, offering a seamless, digital experience. Headquartered in Dallas, TX, with an office in Tempe, AZ, Zippy provides home loans and insurance to manufactured home buyers throughout the United States. Our remote-first team is spread across cities like Dallas, Houston, Knoxville, Omaha, Philadelphia, Phoenix, and several other states and cities. Backed by institutional investors, we offer competitive pay, stock options, and excellent benefits. At Zippy, we pride ourselves on our commitment to finance happiness through the power of home. We are dedicated to enhancing consumers' financial outcomes and tackling the affordable housing crisis through cutting-edge technology and innovative solutions. The Role The Closing Operations Specialist oversees and executes the digital signing ceremony for Zippy’s borrowers. This role hosts the digital closing via video call, walks borrowers through closing documents, answers questions, and facilitates a remote online notary. This position is responsible for the lasting impression borrowers have of Zippy as they execute documents for one of the largest and most important purchases of their lives. DESIRED MENTALITY - Passionate about creating better consumer outcomes and helping solve the affordable housing crisis - A self-motivated, creative, positive, and solutions-focused team player - Eager to deliver an excellent customer experience in a fast-paced environment - Excited about technology and facilitating innovative, digital experiences ANTICIPATED RESPONSIBILITIES - Customer Experience: Engage borrowers in a warm, approachable manner during digital closings, with a genuine desire to assist them through homeownership - Document Review: Develop strong knowledge of loan products and perform detailed quality assurance on closing documents; send reviewed documents to borrowers and be prepared to discuss and answer questions - Process Execution: Proactively resolve issues as they arise and facilitate post-close tasks in preparation for loan servicing - Team Collaboration: Organize and manage time effectively to deliver high-quality closings in a collaborative, team-oriented environment - Feedback & Ownership: Provide thoughtful feedback on Zippy’s systems and processes as the company continues to build and scale its technology; take ownership of the closing process and continuously look for ways to improve - Share Best Practices: Contribute learnings, best practices, and insights across a growing team of origination professionals working to disrupt manufactured housing finance QUALIFICATIONS - 2+ years of loan closing experience in the housing market; manufactured housing experience is a plus - Comfortable working in a fast-paced, evolving environment - Highly detail-oriented with a strong focus on quality and process - Flexible schedule, including availability for evenings and weekends as needed to meet customer closing needs - Proactive, autonomous worker with strong follow-through - Collaborative and innovative, with a team-first mindset - Proficient in Microsoft Office and other software tools - Comfortable with technology and adapting to changing systems - Undergraduate degree or equivalent relevant work experience - Bilingual in English and Spanish, with the ability to support Spanish-speaking borrowers throughout the closing process - Ability to perform remote online notarizations; must reside in one of the following states: Arizona, Florida, Michigan, Missouri, Montana, New Jersey, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, or Washington Important Applicant Information - While many of our interviews are conducted virtually, all applicants should be prepared to potentially meet in person as part of the process. - As a participating employer, we will use E-Verify to confirm employment eligibility. - Please note that we are currently only hiring candidates who reside in the following states: Arizona, Connecticut, Florida, Georgia, Illinois, Indiana, Louisiana, Maryland, Michigan, Missouri, Montana, Nebraska, Nevada, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, and Wisconsin. Applicants that do not reside in the bolded states will be rejected. Total Rewards At Zippy, we're passionate about creating a workplace where people love to work. We put a lot of heart into building and nurturing a company culture that not only supports our team but also inspires them to do their best work. Our benefits and perks are always evolving, but here’s what we offer right now: - Competitive Compensation: We offer a competitive salary with the potential for annual bonuses and variable pay, depending on your skills and experience. - Equity for All: As a part of our commitment to shared success, all employees receive equity in the company, allowing you to share in the growth and achievements of Zippy. - Remote Work: Enjoy the flexibility of working from home in a dynamic, remote-first environment. - Comprehensive Health Coverage: We provide medical, dental, and vision insurance, along with company-subsidized benefits like STD, LTD, and life insurance for you and your family. - Flexible Spending Accounts: Take advantage of medical & dependent care FSAs to help manage your expenses. - Training & Licensing Support: We invest in your professional growth with resources for training and licensing. - Paid Time Off: We offer generous PTO—and we encourage you to use it! - Wellbeing Programs: Access a variety of wellbeing resources, including Headspace, Gympass+, Fetch, Spring Health, SoFi, Perkspot, Ladder, and more through our Sequoia Wellbeing Programs. - Parental Leave: We provide paid parental leave to support you and your growing family. - No Meeting Wednesdays: Enjoy a mid-week break from meetings to focus and recharge. - Vibrant Slack Community: Engage with colleagues in our lively remote Slack community, featuring fun channels that connect people around shared interests like travel, pets, sports, food, and more. - Career Growth: We believe in promoting from within, offering you opportunities to grow your career with us. Beyond the tangible benefits: - Core Values: At the heart of everything we do are our core values: Lead with Passion, Own It, Build a Better Way, Results Driven, and The Golden Rule. These values guide our decisions, shape our culture, and inspire us to achieve our best every day. - Join a Growing Team: Be part of a dynamic team at a pivotal moment in Zippy’s growth, where every contribution makes a significant impact. - Innovative Work: Collaborate with sharp, passionate teammates to tackle unique challenges in the Manufactured Housing market, positioning our product as a top-tier lending solution. - Supportive Culture: You’ll be welcomed into a collaborative environment that fosters camaraderie, respect, and a deep sense of belonging. - Diversity & Inclusion: We’re committed to empowering a diverse and inclusive workforce, celebrating our differences, and ensuring everyone feels safe to bring their whole selves to work. - Inspirational Leadership: Work alongside leaders who are not only approachable but also dedicated to providing guidance, mentorship, and support to help you succeed. - Meaningful Impact: Be part of a mission-driven team that’s making housing more affordable for everyone, helping prospective buyers secure fast and simple online loans to purchase manufactured homes. By joining Zippy you will help improve the lives of over 22 million Americans who live in manufactured homes today. Zippy is an equal opportunity employer that is committed to diversity and inclusion. We do not discriminate based on race, color, national origin, religion, gender, gender expression, sexual orientation, age, veteran status, disability status, or marital status. If you are excited about the role but do not meet 100% of the qualifications listed above, we encourage you to apply. Nothing in this job posting should be construed as an offer or guarantee of employment.