Technical Implementation Manager II at Zoominfo

Zoominfo

Chennai, Tamil Nadu, India·6d ago

ManagerFull-timeRustGoAI

Salary Range

$32,640 - $44,160 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Technical Implementation Specialist to join ZoomInfo. This role involves working on end-to-end technical implementation of ZoomInfo products, ensuring alignment with customer goals and delivering high-quality solutions.

Key Responsibilities

→Complete the technical implementation of ZoomInfo products, providing advanced best practices and ensuring alignment with customer roles and objectives.
→Troubleshoot and resolve complex problems where analysis may require reviewing a variety of factors.
→Develop and document standard best practices for implementation and client engagement.
→Engage with clients during webinars and Q&A sessions, providing expert insights and solutions to their queries.
→Mentor junior team members, providing guidance and sharing expertise to foster their professional growth.
→Network with senior internal and external personnel to resolve issues and provide advanced support.
→Actively support a feedback culture, offering and seeking feedback to improve team performance and client satisfaction.
→Document complex integration processes and client requirements accurately.

Requirements

✓3 to 5 years of technical troubleshooting or customer onboarding in the SaaS industry.
✓Advanced understanding of ZoomInfo RevOS Platforms and product solutions.
✓Good working knowledge with CRM products.
✓Relevant certifications in CRM and Marketing Automation platforms are highly desirable.
✓Proven ability to troubleshoot and resolve complex technical issues independently.
✓Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical audiences.
✓Demonstrated success working with a wide range of customers, particularly those with complex go-to-market strategies.
✓Ability to handle complex projects and technical challenges that require a high level of expertise and problem-solving skills.
✓Ability to customize advanced integration solutions and address a wide range of client-specific needs.
✓Significant judgment in decision-making processes, considering various factors and potential impacts.
✓Operates with minimal supervision, receiving broad guidance and direction on goals and outcomes.