Experience designer with service design experience (All Genders) at ZooplusSE

We are seeking an Experience  Designer to join our team and play a pivotal role in improving zooplus' customer experience through Strategic design work, customer journey mapping and the development of zooplus Services. In this role, you will use data-driven insights, customer research, and collaborative design techniques to enhancing the experiences we deliver across our digital touchpoints As an experience Designer, you will be supporting the design of end-to-end customer experiences, aligning with key stakeholders, and ensuring that solutions meet customer needs while supporting zooplus’ strategic goals. Key Responsibilities:  • Partner with data and research teams to drive design decisions, applying insights to Design work. • Support and contribute to the development of Customer Journey Mapping to ensure a seamless experience across customer touchpoints. • Lead exploration and stakeholder workshops to identify customer and stakeholder needs, translating these into actionable and tangible insights and solutions. • Own and manage mid-sized projects/features, guiding them from concept to completion while ensuring they align with strategic goals and user needs. • Collaborate with cross-functional stakeholders, ensuring their needs are integrated and addressed throughout the design process. • Execute your ideas into tangible well designed prototypes for user testing. • Contribute to and support the work within zooplus’ Customer Journey Management Tools, ensuring clear documentation and easy access to design assets and workflows. Stakeholder Collaboration: • Actively involve stakeholders in the design process, understanding their needs and tailoring design outputs to align with their expectations. • Maintain alignment with stakeholders to ensure business goals are met and communicated effectively, contributing to long-term project success. Business Acumen: • Demonstrate a solid understanding of how design work aligns with team KPIs, contributing to business objectives and ensuring that customer experience initiatives support overall strategic goals. • Use data and research results to drive decision making and help the company to make customer centric experiences. Communication & Storytelling: • Effectively communicate design decisions and their rationale, translating complex concepts into clear, actionable stories for diverse audiences (stakeholders, team members, etc.). • Present results and insights in a way that’s accessible and easy to understand for both technical and non-technical stakeholders. Strategic Thinking: • Propose new ideas and solutions to improve projects and their business impact, continuously refining service design strategies to address more complex problems and elevate the customer experience. Time & Project Management: • Manage the timelines and deliverables for medium and large-sized projects, ensuring that projects are completed on time and meet quality expectations. • Adapt to shifting priorities while ensuring that work stays aligned with project objectives and deadlines.