Senior DevOps Engineer at Zowie

About Zowie: At Zowie, we’re revolutionizing how businesses interact with their customers. We’re creating a future where AI Agents handle 100% of customer interactions - delivering instant, personalized, and exceptional experiences. We believe AI Agents represent the next major technological shift, and Zowie is positioned to lead the charge. Leading consumer brands like Costco, DocMorris, Monos, Decathlon, InPost already trust our AI Agents to be on the front line of their customer care efforts, handling millions of conversations monthly. About the role: As Zowie grows and brings larger enterprise customers onto our AI platform, we’re facing challenges that sit at the intersection of infrastructure, application architecture, developer experience, and enterprise clients’ requirements. These problems are rarely well-defined upfront, there’s never a single way to solve them and they can’t be solved by tooling alone. This is why we’re looking for a Senior DevOps/Platform Engineer, who enjoys taking ambiguous, cross-team challenges and turning them into clear, usable, and reliable platform capabilities — from first understanding why the problem exists, through design and implementation, to long-term ownership in production. Several factors shape the nature of platform work here... What makes platform challenges interesting at Zowie: - Enterprise readiness – secure access patterns, auditability, and compliance are becoming first-class requirements. - Multi-cloud reality – AWS is our primary environment today, with GCP playing a growing role. - Mission-critical workloads – our platform sits on the frontline of our customers’ businesses, so reliability, clarity, and operational ownership matter. - Developer enablement at scale – as the organization grows, platform decisions increasingly affect developers velocity, and our mission is to enable them for success. - Technological variety - to support the Product team's needs, our infrastructure consists of many technologies, like MongoDB, Postgres, ElasticSearch, Cassandra and Redis. - Voice Technologies - as our AI Agent supports phone calls, you’ll have a chance to work with reliable and scalable SIP infrastructure. This role might be for you, if you: - Want to have real influence on how an entire platform evolves - Enjoy owning initiatives end-to-end, not just implementing predefined tasks - Are comfortable making trade-offs and explaining them clearly - Are curious to understand your stakeholders, then design pragmatic solutions that account for the impact of your decisions - Like working at the boundary between infrastructure, application architecture, and developer experience What you'll do: - Take end-to-end ownership of initiatives: from “we have a problem” → discovery → design → implementation and delivery → rollout → maintenance - Work with AWS and GCP infrastructure (IaC, networking, compute, IAM, secrets), secure access and authorization mechanisms (DB auth, IAM flows, audit). - Define and implement patterns for auditability, secure access, logging, traceability, and compliance. - Communicate with various stakeholders to understand different infrastructure-related challenges, provide solution plans and ensure success of the initiatives you own. - Collaborate closely with developers to understand their workflows, pain points, and constraints; ensure platform decisions improve developer experience. Ideally, you'll bring with you: - 5+ years in DevOps / SRE / Platform Engineering roles - High degree of ownership and ability to drive a project from start to finish - Experience with GCP or AWS (IAM, networking, compute, storage, common managed services) - Experience with Infrastructure as Code in a multi-datacenter/multi-cloud deployment setup - Stakeholder management skills - balancing needs of dev, infra, security, and product; handling conflicts and trade-offs - Strong analytical and problem-solving skills with a pragmatic can-do attitude - Good familiarity with CI/CD processes and approaches It will be awesome if you also have: - Experience with visualization tools like Kibana, Grafana, Prometheus - Experience with storage tech like MongoDB, Postgres, Cassandra, Redis, Elasticsearch - Experience managing AWS costs, running backup recovery operations - Experience with SaaS/enterprise customers (security reviews, compliance expectations) AI-native culture: Our team embraces AI as a fundamental part of how we work - not just for speed, but for creativity, documentation, and scale. We’re looking for people who are excited to develop within this space and contribute to such culture by bringing ideas to the table, and continuously evolving their approach to leverage emerging tools.