Senior Courseware Developer at Zscaler

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Senior Courseware Developer to join our team in a remote or hybrid capacity (3 days/week in Bangalore), reporting to the Manager, Technical Courseware Development in Product Management. In this role, you’ll design and develop end-to-end learning experiences that turn cutting-edge Zscaler cybersecurity capabilities into persona- and task-based training that drives on-the-job performance. You’ll create and evolve a blended curriculum across Instructor-Led Training (ILT), role and task-based hands-on labs, interactive eLearning, assessments, and ensuring learners can confidently apply skills in real scenarios. What you’ll do (Role Expectations) • Drive discovery with SMEs to capture real job workflows, define learner personas, and translate findings into performance-based course architectures, measurable objectives, and detailed design/storyboards • Create and govern instructor-ready decks and facilitation materials that communicate a clear technical story, include teach/ask/do moments, and improve instructor consistency and delivery quality • Design and build highly engaging, interactive eLearning at scale—scenario-driven, activity-rich, and modular—while applying strong UX, accessibility, and reusability standards across learning components • Design lab journeys that mirror real-world tasks, validate labs/demos end-to-end in the product, troubleshoot complex issues, and partner with lab/platform stakeholders to ensure stability, fidelity, and repeatability • Define the assessment approach for the program and develop objective-mapped items, including scenario/task-based questions and performance checks; validate quality (coverage, difficulty, clarity) and continuously improve using learner/instructor feedback Who You Are (Success Profile) • You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. • You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution. • You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact. • You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. • You are a learner. You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. What We’re Looking for (Minimum Qualifications) • 7–10 years creating technical learning content across eLearning and instructor-led modalities, with demonstrated ownership of end-to-end programs • Expert writing, visual communication, and presentation slide deck and Google doc architecture skills; ability to craft crisp technical narratives and instructor-ready materials • Strong ability to ramp up on complex products quickly and convert SME input into persona- and task-based learning with measurable outcomes • Advanced proficiency building interactive eLearning using Articulate (Storyline/Rise) and/or Adobe tools (e.g., Captivate), including scenario-based interactions and assessments • Solid knowledge of or strong demonstrated interest in cybersecurity and networking, with comfort discussing technical workflows and terminology What Will Make You Stand Out (Preferred Qualifications) • Prior experience designing enablement for Zscaler or similar cloud security/SASE/zero trust solutions, translating real customer/field use cases into role-based learning paths • Demonstrated experience using productivity enhancement tools such as whiteboard, doodle, etc., and AI tools to accelerate analysis, storyboarding, draft content, assessment item generation, localization support, and QA—while applying strong judgment around accuracy, bias, confidentiality, and IP • Certification in Cyber Security such as Zscaler certifications / Cisco / Juniper network certifications will be added advantage #LI-hybrid #LI-KM8 At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: • Various health plans • Time off plans for vacation and sick time • Parental leave options • Retirement options • Education reimbursement • In-office perks, and more! Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.