Business Analyst

#benchsale - Kindly share the resume to [Upgrade to PRO to see contact] Title: Business Analyst- Senior Duration: 12 Months - Hybrid Location: Raleigh, NC Experience: 15 Years Interview: In Person   Key Responsibilities: Provider Engagement & Technical Integration • Act as a strategic consultant to the Business Relations Team, providing expert guidance on  provider onboarding, data connections, and workflow alignment with health information  exchange (HIE) systems. • Support healthcare providers throughout the full lifecycle of onboarding—from initial outreach  through integration, testing, training, and go-live support. • Communicate technical concepts and requirements clearly to clinical and administrative  stakeholders to ensure successful implementation and adoption. • Serve as a liaison between providers, internal teams, and technical vendors to troubleshoot  issues and ensure data is transmitted accurately and securely. • Contribute to the development of training materials, job aids, and user guides that improve  provider understanding and confidence in HIE processes. CRM Platform Optimization & Data Management • Work with the Business Relations Team to optimize use of the organization’s CRM platform,  ensuring accurate tracking of provider status, engagement activity, training, and connection  milestones. • Configure and enhance CRM fields, workflows, and dashboards to support operational efficiency  and data visibility. • Lead or support data quality initiatives, including routine audits, updates, and deduplication  efforts within the CRM system. • Establish and maintain best practices for administrative data capture and documentation related  to provider engagement activities. • Collaborate with leadership to develop reports, performance metrics, and data insights that  inform strategy and decision-making.   Skill ·         Health IT, provider relations, or healthcare system implementation ·         Strong knowledge of health information exchange (HIE), EHR/EMR systems, and interoperability standards (e.g., HL7, FHIR). ·         Experience supporting CRM platform usage and optimization (e.g., Salesforce, HubSpot, Zoho, Microsoft Dynamics). ·         Strong organizational and analytical skills, with a high level of attention to detail ·         Proven ability to manage multiple projects and priorities in a dynamic, service-oriented environment.