Business Analyst (Salesforce / Agile)

We’re Hiring – Senior Business Analyst (Salesforce / Agile) Join our growing team as a Senior Business Analyst and help deliver impactful digital transformation solutions in the Health and Social Services domain. 📍 Position Details Role: Senior Business Analyst (BA2) Engagement: Full-Time Contract Duration: 12 Months (Extension Possible) Work Mode: Remote ,Within Canada Domain: Health & Social Services Technology Environment: Salesforce CRM, Health Cloud, Agile Delivery 🔹 Key Responsibilities Collaborate with business stakeholders, product owners, and development teams to gather and document business requirements Conduct workshops and working sessions to elicit functional and non-functional requirements Create and maintain: User Stories Acceptance Criteria Requirements Traceability Matrix (RTM) Business Process Flows Test Cases and Test Plans Training Materials Analyze business workflows, decision flows, and stakeholder needs Support Agile/Scrum delivery teams throughout the SDLC Validate requirements through system and user acceptance testing Assist with solution design discussions and process improvements Work closely with QA, developers, and project managers to ensure successful delivery Support Salesforce CRM / Health Cloud implementations and enhancements 🔹 Required Qualifications 10+ years of IM/IT or Business Analysis experience 5+ years working in Agile project environments Strong experience in: Requirements gathering Business process analysis Testing and validation Stakeholder management Experience with Jira, Confluence, and Azure DevOps Excellent written and verbal communication skills Bachelor’s degree in Business Administration, Computer Science, or related field 🔹 Preferred Skills Experience in Health and/or Social Services projects Experience with Case Management or Care Management solutions Salesforce CRM and/or Health Cloud experience BA certifications such as: CBAP CCBA SAFe Agile Certifications 🔹 What We’re Looking For Strong analytical and problem-solving abilities Excellent facilitation and communication skills Ability to work independently and collaboratively in cross-functional teams Experience delivering enterprise-scale digital transformation projects Thanks & Regards, Sreevalli  Senior Recruiter (Canada) Email: [Upgrade to PRO to see contact]