Five 9 Cloud Developer

We’re Hiring: Five 9 Cloud Developer (AI & Digital) . Location : Chicago , IL If you’re passionate about building AI‑driven bot flows, modern Web Messaging experiences, and intelligent routing on Five 9 — we’d love to connect! Bring your expertise in IVR scripting, Dialog , and conversational AI to help us elevate our digital customer experience. Looking for minimum 10+ years experience with good AI development work. A Five9 Developer/Lead specializes in designing, configuring, and maintaining cloud contact center solutions, specifically focusing on IVR call flows, ACD, and routing logic within the Five9 Virtual Contact Center (VCC) platform. They integrate Five9 with CRM systems (Salesforce, Zendesk) using APIs, write JavaScript-based scripts, and optimize performance for, contact centers.  Key Responsibilities IVR & Routing Design: Develop, test, and implement complex IVR scripts, call routing, and skills-based routing rules. System Configuration: Configure campaigns (inbound/outbound/blended), ACD, voicemail, and agent desktop configurations. API & CRM Integration: Utilize Five9 REST APIs to integrate the platform with external CRM systems (e.g., Salesforce, ServiceNow) for data dips and screen pops. Scripting & Optimization: Create JavaScript-based scripts for call handling, automation, and data validation. Reporting & Support: Customize dashboards for KPIs (AHT, SLA, ASA), and troubleshoot production issues. 📩 Know someone perfect for this role? Tag or share! 🔗 Apply now / DM me for details. Email : [Upgrade to PRO to see contact] We are also open for hiring specialist contractors, If you are a boutique company with inhouse Five 9 experienced resources and ready to deploy for 6 months to 12 months engagement then contact me immediately. Candidates has be in Chicago location and 3 days commute to client work location. Not a 100% remote role.