IT Support Engineer

#hiring IT Support Engineer Apply here: [Upgrade to PRO to see link] About the Organisationu&u Recruitment Partners is partnering with a growing Managed Services Provider based in Geelong. The organisation supports a broad range of commercial clients, delivering managed IT, cloud and infrastructure services within a structured and service-led framework.The business is known for its strong client relationships, technical capability and collaborative team culture.About the RoleThis is a permanent opportunity for an experienced IT Support Engineer to join the Geelong team for an immediate start. Working within a 12-person support function, you will act as a senior escalation point across diverse client environments. The role combines advanced troubleshooting, customer engagement and involvement in project-based work alongside BAU support. An on-call rotation applies approximately once every few months, with additional allowance provided. Key Responsibilities Resolve complex technical incidents and escalations; Support diverse Microsoft-based client environments; Participate in project delivery alongside BAU support; Provide guidance and mentoring to junior staff; and Maintain strong client communication and service standards. About YouTo be successful in this role, you will bring: Strong L2/L3 technical support experience; Background within MSP or fast-paced IT environments; Advanced troubleshooting across Microsoft ecosystems; Excellent listening and client communication skills; and Ability to manage competing priorities effectively. Whats on Offer Permanent position with immediate start; Excellent salary package plus on-call allowance; Birthday leave and employee rewards programme; Partner discounts and gym membership benefits; and Hybrid working model