IVR Tester

🚀 Hiring: QA – IVR Tester ( Cyara ) We are actively looking for an experienced QA Professional with strong IVR Testing and Cyara expertise to join our team. 📍 Location: Remote 💼 Experience: 9+ Years 💰 Employment Type: C2C ✅ Mandatory Skills: 🔹 Proven experience in IVR Testing (Speech & DTMF systems) 🔹 Hands-on expertise with Cyara and its automation capabilities 🔹 Strong knowledge of Cyara Velocity features: CX Discovery CX Model Editor Test case generation using CX Models Campaigns & Omnichannel Journey Testing 🔹 Good understanding of: Multi Pass Speech Recognition (MPSR) Major & Minor Confidence Thresholds PSST and Tags in Cyara 🔹 Experience with Amazon Connect 🔹 Strong exposure to Contact Center Systems (IVR, Routing, Reporting, Recording, Speech Analytics) 🔹 Experience in interface & routing testing (skills-based routing) 🔹 Proficiency in QA methodologies (Agile), test planning, execution & defect tracking ➕ Preferred / Nice to Have: ✔ Healthcare domain experience: Medicare / Medicaid Memberships, Eligibility, Benefits Authorizations, Claims, Accumulators, PBM ✔ Experience with JIRA, Confluence, qTest ✔ Exposure to TOSCA ✔ Strong communication & multitasking skills 📩 Interested candidates, please share your resume at: 📧 [Upgrade to PRO to see contact] 📞 +1 678 889 6086 🏢 Stier Solutions Inc #Hiring #QAJobs #IVRTesting #Cyara #AutomationTesting #RemoteJobs #C2CJobs #HealthcareIT #AmazonConnect #AgileTesting