Japanese-English Customer Support Specialist

Partnerhero: Bilingual Customer Support Specialist - Japanese (Keigo) and English Headquarters: Remote Role DetailsType of Support: Omnichannel (Emails, Chat, Calls), Japanese and EnglishContract Duration: Full TimeTraining Schedule: To be DeterminedWork Schedule: To be DeterminedWork Type and Location: RemoteExpected Start Date: September 11, 2025About UsPartnerHero and Crescendo have joined forces to create a powerhouse of innovation, excellence, and people-first solutions. By combining PartnerHero’s world-class outsourcing and human-centered approach with Crescendo’s expertise in customer experience and operational excellence, we are redefining the future of CX.Together, we’re introducing Augmented AI - a seamless blend of Agentic AI and real human expertise that delivers 24/7 omnichannel support in any language. This fusion of technology and talent helps businesses scale efficiently while keeping customer experience at the core. Powered by Crescendo, PartnerHero connects talented people globally with companies looking to build, transform, and grow. Our strategic expertise and integrated technology empowers businesses and the people behind them to extend their impact worldwide.As a Most Loved Workplace, we believe culture drives success. We encourage our teams to bring their authentic selves to work, fostering an environment where people thrive.Welcome to the future of customer experience. Welcome to the next era of PartnerHero x Crescendo. The RoleWe are seeking a Bilingual Customer Support Specialist with strong proficiency in Japanese, including formal and business-level communication (Keigo). As a Bilingual Japanese (Keigo) Customer Support Specialist, you will handle requests, bug reports, and various issues reported by our users from our online learning platform via tickets and provide phone support in native, honorific Japanese. You will be the primary contact between our existing and potential students and instructors in the Japanese market. Additionally, you will be responsible for ensuring the quality of courses uploaded to the platform by reviewing them for compliance with policies and quality criteria. We are interested in hiring individuals with a commitment to customer satisfaction, critical thinking, reading between the lines, and the ability to make quick and accurate decisions. What You’ll Do:Provide professional, empathetic, and helpful responses to customer support tickets via email, phone calls and internal toolsMaster the product you support, learning all its nuances and keeping up-to-date with the latest updates and support policies Troubleshoot technical issues reported by students and instructors and offer solutions or workaroundsWork on special short-term projects required and requested by hiring client What We Expect From You:1+ years of experience in customer support for Japanese BusinessesAdvanced (C2) English Level; written and spokenKnowledge and experience in using Honorific Japanese (Keigo)Amazing customer serv