Project Manager (IVR)

🚀 Hiring: Project Manager (IVR) | Charlotte, NC We are looking for an experienced Project Manager with IVR expertise for an exciting onsite opportunity with Infosys supporting Charter Communications. 📍 Location: Charlotte, NC 🔹 Required Skills & Experience: • 8+ years of experience in Project Management • Strong hands-on experience with IVR systems (Genesys, Avaya, Cisco CVP, Nuance, etc.) • Experience in telecom, contact center, or customer support technologies • Solid understanding of call routing, speech recognition, and IVR call flows • Proven experience managing large-scale enterprise projects • Strong stakeholder management and communication skills • Experience with Agile, Scrum, or Waterfall methodologies ➕ Preferred Qualifications: • PMP, Scrum Master, or equivalent certification • Experience in banking/financial services domain • Exposure to cloud-based contact center solutions (e.g., AWS Connect) 📩 If you’re interested or know someone who fits this role, feel free to connect or share! #Hiring #ProjectManager #IVR #ContactCenter #TelecomJobs #Infosys #CharlotteJobs #Agile #Scrum #TechJobs Best Regards, Bala Chandu Malleswarapu Sr Technical Recruiter  Email ID: [Upgrade to PRO to see contact]