Technical Support Specialist

Gooooodmorning! 🌅 Contract Opportunity – Technical Support Specialist (Appian ERP) (A06/A07) Our QLD State Government client needs a Technical Support Specialist to manage & progress ERP support tickets across an Appian environment. ⏱️ ASAP start – until 30 June 2026 + likely extension 📍 Brisbane CBD (on-site full-time) 💸 From $1000/day incl super (negotiable) Key Deliverables: Manage & triage ERP support tickets (Appian + Jira) Coordinate escalations & track SLAs Work across Appian Support, Dev & BA teams Communicate technical issues to business stakeholders Produce reporting on ticket trends & resolution times Contribute to continuous improvement & knowledge articles Must-Have Skills: Strong understanding of Appian ERP + Jira workflows Familiarity with ServiceNow or Zendesk Experience in complex enterprise environments Ideal for someone familiar with highly structured/governed environments and confident engaging a wide variety of stakeholders. Interested or know someone? Get in touch 📩 [Upgrade to PRO to see contact] 0483 926 013