About Us
100ms operates two product lines at scale: a real-time Live Video platform powering latency-sensitive, high-concurrency video experiences, and an AI Agents platform that automates complex patient access workflows in U.S. healthcare.
Both products run on a shared, robust infrastructure foundation. You'll be joining the central platform team responsible for keeping both running reliably, securely, and at scale β serving developers and healthcare operators who depend on us around the clock.
What Will You Do
β’ Own and operate production infrastructure across multiple GKE clusters supporting both real-time video workloads and AI agent pipelines β with HA, autoscaling, and full observability tuned to the demands of each.
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Manage GitOps workflows using Argo CD for automated, version-controlled, and auditable deployments across both product lines.
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Maintain and optimize monitoring & alerting stacks using Open Source Monitoring Tools β with product-specific SLOs for low-latency video (jitter, packet loss, stream health) and AI workflow reliability (task throughput, failure rates, retry queues).
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Implement infrastructure as code using Terraform for GCP resources and helm chart for Kubernetes manifests, with a strong bias toward repeatability and auditability.
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Support the unique infrastructure demands of real-time video β including media server scaling, WebRTC infrastructure, low-latency networking, and high-throughput data paths.
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Support AI agent workloads β including LLM inference infrastructure, async task queues, and integration pipelines with external healthcare systems.
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Lead or support incident response, cluster upgrades, and disaster recovery procedures across both platforms.
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Own the security posture of our infrastructure β enforce least-privilege access controls, manage secrets hygiene, and drive security hardening across clusters and services.
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Implement and maintain compliance-aligned controls relevant to healthcare data environments (e.g., encryption at rest/in transit, audit logging, network segmentation).
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Collaborate with product and engineering teams to embed security early in the development lifecycle β shift-left on vulnerability scanning, dependency audits, and policy enforcement.
Who Can Apply
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Computer Science / Engineering degree or equivalent practical experience.
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Minimum 3 years of hands-on experience with Kubernetes in a production environment.
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Strong knowledge of CI/CD pipelines and GitOps workflows using Argo CD or similar tools.
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Proficient in infrastructure automation using Terraform and Helm.
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Experience in managing open source monitoring and logging stacks (Prometheus, Loki, Grafana, Alertmanager etc).
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Working knowledge of cloud security principles β IAM, network policies, pod security, RBAC, and secrets management.
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Comfortable with Linux systems, shell scripting, and basic networking β including an understanding of UDP/TCP behaviour relevant to real-time media or distributed systems.
Good to Have
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Prior experience managing large-scale, multi-tenant or mixed-workload infrastructure.
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Exposure to real-time media infrastructure β WebRTC, SFUs, TURN/STUN servers, or media server orchestration.
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Hands-on experience with secrets management tools such as HashiCorp Vault or Sealed Secrets.
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Familiarity with security scanning and policy tools (e.g., Trivy, OPA/Gatekeeper, Falco).
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Experience with GCP and GKE specifically.
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Exposure to compliance frameworks relevant to healthcare or regulated industries (HIPAA awareness is a plus).
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Experience with AI/ML inference workloads or async pipeline infrastructure (queues, workers, orchestrators).
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Experience with open source contributions.
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Strong inclination to stay current with evolving infrastructure, security, and platform engineering practices β and a willingness to share ideas internally or externally.
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Ability to communicate fluently and clearly in English, written and spoken.
Why 100ms
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You'll work on genuinely varied infrastructure β real-time video at scale and AI-driven healthcare automation are both hard problems with different constraints, and you'll own both.
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You'll be part of a small, high-ownership team at a fast-growing, engineering-first startup with a meaningful mission β powering real-time experiences and helping patients access treatment faster.
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You'll work alongside engineers with deep experience in distributed systems, real-time media, AI infrastructure, and platform engineering at scale.
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You'll have the freedom to grow as an individual contributor or step into a team leadership role β with room to define your own goals and impact.
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Security and infrastructure are first-class concerns here, not support functions β your work directly shapes the trust and reliability our customers depend on.
Additional Information
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We place a strong emphasis on in-office collaboration to maintain a tight feedback loop and a strong engineering culture.
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Employees are expected to work from the office at least three days a week.
Website
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