Director of Product Management at 1800contacts

Who we are SeekWell is the parent company of 1-800 Contacts, Luna, and The Framery. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built an excellent company and changed an industry by putting the customer first, always. The best is yet to come! Role Overview As our Director of Product Management for Horizontal Products, you'll play a pivotal leadership role in scaling our enterprise capabilities across all three business lines: 1-800 Contacts, Luna, and The Framery. You'll lead a team of Product Managers who drive strategic initiatives in partnership with Engineering and business teams. This is a unique opportunity to shape the product vision and strategy for foundational technology platforms that power our entire organization, enabling innovation and operational excellence across our brands. What You'll Do • Lead, mentor, and develop a team of Product Managers (Associate through Principal), fostering a culture of excellence, accountability, and continuous improvement • Define and execute the product vision and strategy for horizontal technology platforms that serve all three business lines, ensuring alignment with overall business objectives • Partner with engineering leadership to apply AI across product and platform development, improving prioritization and accelerating delivery of high-impact initiatives • Drive cross-functional collaboration across multiple business units to identify shared needs, eliminate redundancies, and create scalable, enterprise-grade solutions • Build upon product management best practices, frameworks, and processes that enable the team to operate effectively • Apply AI capabilities to the product management best practices to create scale and leverage across the team • Own the product roadmap for horizontal technology initiatives, balancing competing priorities and stakeholder needs across the organization • Build strong relationships with executive leadership and key stakeholders to influence strategic decisions and secure resources for critical initiatives • Champion data-driven decision making by establishing metrics, KPIs, and success criteria for horizontal technology products and platforms • Navigate complex technical and organizational challenges while maintaining focus on customer impact and business value • Represent the product organization in cross-functional leadership forums and contribute to broader organizational strategy What You'll Bring • 8+ years of product management experience, with at least 3 years in a leadership role managing product managers • Proven track record of building and scaling enterprise technology platforms that serve multiple business units or product lines • Deep understanding of horizontal technology domains such as data platforms, infrastructure, security, and shared services • Experience leading product teams through organizational growth and transformation • Strong technical acumen with ability to collaborate effectively with engineering leaders and understand complex technical architectures • Exceptional leadership and people management skills, with demonstrated ability to attract, develop, and retain top product talent • Strategic thinking combined with tactical execution—able to set vision while rolling up sleeves to solve problems • Outstanding communication and influence skills, with ability to build consensus across diverse stakeholders and levels • Experience with Agile methodologies and modern product development practices • Data-driven mindset with strong analytical and problem-solving abilities • Ability to balance competing priorities and make difficult trade-off decisions in ambiguous situations • Passion for building high-performing, collaborative teams aligned with company values Preferred Qualifications • Experience in e-commerce, healthcare technology, or multi-brand organizations • Experience with cloud platforms (AWS, Azure) and modern data architectures • Familiarity with privacy, security, and regulatory compliance requirements in healthcare or e-commerce • Experience with contact center and fulfillment enterprise solutions • Track record of successful platform migrations or technology modernization initiatives Why You'll Love This Role • Shape the technical foundation that powers three innovative brands transforming the vision care industry • Build and mentor a high-performing product team in an environment that values growth and development • Partner with engineering and enterprise architecture in identifying and applying AI to the highest ROI areas • Work with cutting-edge technology stacks and solve complex, meaningful problems at scale • Partner with talented engineering and business leaders who are passionate about innovation and customer • Enjoy significant autonomy and influence over strategic technology decisions • Be part of an award-winning culture that genuinely lives its values of being big-hearted, tenacious, unconventional, and better together Work Environment • Work full-time in a flexible, hybrid environment, combining remote work with time in our Draper, UT office (2 days onsite per week) • Collaborative, fast-paced environment with high visibility and impact • Lead a distributed team across multiple technology domains • Regular interaction with executive leadership and cross-functional partners Perks • Free eye exams for your entire family • Deep discounts on lenses, glasses, and other services • Amazing healthcare coverage • 401(k) match • Flexible PTO • Tuition reimbursement program • In-house restaurant with highly discounted meals (Steak dinner under $6) • Free snacks, ice cream, and drinks every day • Full onsite gym We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. #LI-Hybrid