Product Manager at 1800contacts

Who we are SeekWell is the parent company of 1-800 Contacts, Luna, and The Framery. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer and optometrists squirm. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built an excellent company and changed an industry by putting the customer first, always. The best is yet to come! Why you want this job You’ll own and evolve ExpressExam, the leading online vision acuity product that has already helped millions of customers conveniently renew their contact lens prescriptions. This role sits at the intersection of product, healthcare, and compliance—giving you the opportunity to drive meaningful customer impact while navigating a highly regulated and complex environment. What you’ll do • Own and drive the ExpressExam product roadmap, prioritizing initiatives based on impact, effort, and business needs • Partner with Marketing, Engineering, Legal, and Operations to gather input and deliver high-quality product enhancements • Use data (Adobe Analytics, session tools, customer feedback) to identify opportunities and improve conversion, yield, and customer satisfaction • Define clear product requirements, support QA processes, and ensure successful product releases • Manage and optimize the end-to-end exam experience, including pre-screen and yield optimization • Ensure ongoing compliance with legal, regulatory, and FDA requirements in partnership with Legal teams • Maintain and improve Quality Management Systems (QMS) and ensure proper documentation and audit readiness • Own product-related issue resolution, coordinating across teams to address customer, doctor, and operational concerns What you'll need • 5+ years of product management experience building consumer-facing web or mobile applications, preferably in eCommerce • Experience working in regulated or complex environments with compliance considerations • Strong analytical skills with the ability to use data to inform decisions and prioritize work • Excellent communication and stakeholder management skills across cross-functional teams • Strong writing and documentation skills with high attention to detail • Experience with product tools such as Jira, Confluence, or similar platforms • Highly organized with the ability to manage multiple initiatives and priorities simultaneously • Proven ability to balance speed, quality, and compliance in execution Why we will love you • Experience in healthcare, telehealth, insurance, or other regulated industries • Familiarity with FDA regulations, compliance frameworks, or quality systems • Experience building or improving Quality Management Systems (QMS) • Strong product intuition with a track record of improving conversion and customer experience • Comfortable navigating ambiguity and influencing across teams in complex environments Perks • Free eye exams for your entire family • Deep discounts on lenses, glasses, and other services • Amazing healthcare coverage • 401(k) match • Flexible PTO • Tuition reimbursement program • In-house restaurant with highly discounted meals (Steak dinner under $6) • Free snacks, ice cream, and drinks every day • Full onsite gym We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. #LI-Hybrid