Technical Product Manager at 1800contacts

Who we are SeekWell is the parent company of 1-800 Contacts, Luna, and The Framery. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer and optometrists squirm. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built an excellent company and changed an industry by putting the customer first, always. The best is yet to come! Position Overview: We seek a Mid-Level Product Manager to join our Enterprise Customer Domain team, responsible for driving the strategy, capabilities, and evolution of customer-centric platforms and data products across 1-800 Contacts, The Framery, and ExpressExam. This role is critical to building a unified, trusted, and actionable view of the customer that powers personalization, analytics, marketing, and customer experience initiatives across SeekWell brands. You will own the Customer Domain product vision and roadmap, partnering closely with engineering, data, marketing, analytics, and customer experience teams to design and scale enterprise customer data solutions. Your work will directly enable downstream use cases such as personalization, segmentation, lifecycle engagement, and experimentation. We’d love to hear from you if you have strong product management fundamentals, comfort working with data platforms, and a passion for building foundational customer capabilities that drive meaningful business and customer outcomes. What you’ll do • Own the Customer Domain product lifecycle, including customer identity, profiles, preferences, consent, behavioral data, and Customer 360 capabilities across enterprise systems. • Define and maintain the Customer Domain product vision and roadmap, aligning customer data initiatives with business, marketing, analytics, personalization, and customer experience goals. • Partner with data and engineering teams to manage customer data ingestion, modeling, governance, and access, including source systems, databases, Databricks, and enterprise APIs. • Define, oversee, and monitor customer funnels, KPIs, and metrics in Databricks, ensuring consistency, accuracy, and alignment with enterprise analytics and reporting standards. • Enable personalization, lifecycle, and activation of use cases by ensuring customer data is reliable, well-governed, and consumable by downstream platforms and tools. • Play a critical role in supporting customer data platform initiatives and migrations, including ownership of product requirements and delivery for the Braze migration and related integrations. • Collaborate with cross-functional stakeholders (Marketing, CX, Analytics, Engineering, Privacy/Legal) to prioritize customer-domain capabilities based on business value, data integrity, and technical feasibility. • Translate business and customer needs into clear product requirements, including epics, user stories, data definitions, and acceptance criteria. • Provide product oversight and vendor management for third-party customer data providers, defining how external data is incorporated, governed, and leveraged to enhance customer profiles and Customer 360. • Support ongoing operational and analytical needs by helping teams troubleshoot customer data issues and continuously improving platform reliability and data quality. What you'll need • 3–5 years of experience as a Product Manager, preferably within customer data, data platforms, MarTech, analytics, or enterprise systems. • Strong understanding of customer data concepts, including identity resolution, profiles, consent, behavioral tracking, and lifecycle analytics. • Experience working with data platforms and analytics environments, including Databricks, data warehouses, event pipelines, and enterprise backend REST APIs and microservices. • Familiarity with customer engagement and personalization platforms (e.g., Braze or similar lifecycle marketing tools). • Ability to partner effectively with engineering and data teams, translating complex data and technical concepts into clear product direction. • Experienced with Agile development methodologies and working in cross-functional enterprise teams. • Strong analytical and problem-solving skills, with a passion for data-driven decision-making. • Comfort defining and tracking customer funnels, metrics, and KPIs to assess product and business impact. • Excellent stakeholder management and communication skills, capable of aligning diverse teams around shared customer outcomes. • Ability to balance foundational platform work with near-term business enablement in a fast-paced environment. • Product management certification (e.g., Pragmatic Institute, CSPO, SAFe PM/PO) is a plus. Why we will love you • Experience supporting customer data platform initiatives or migrations (e.g., Braze or similar tools) • Familiarity with enterprise customer data ecosystems, including third-party data providers and integrations • Experience enabling personalization, segmentation, lifecycle engagement, or experimentation use cases • Proven ability to work across marketing, analytics, engineering, and customer experience teams • Strong focus on data quality, governance, and building trusted customer data system Perks • Free eye exams for your entire family • Deep discounts on lenses, glasses, and other services • Amazing healthcare coverage • 401(k) match • Flexible PTO • Tuition reimbursement program • In-house restaurant with highly discounted meals (Steak dinner under $6) • Free snacks, ice cream, and drinks every day • Full onsite gym We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. #LI-Hybrid