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ManagerFull-timeRustAWS
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join our team at 2U, the parent company of edX. This role focuses on driving customer success by delivering value, maximizing utilization, and fostering long-term partnerships.
Key Responsibilities
- →Guide new customers through a seamless onboarding experience.
- →Define customer goals and create tailored success plans.
- →Track adoption, engagement, and performance metrics; deliver insights to improve outcomes.
- →Deliver Executive Business Reviews (EBRs), sharing progress against KPIs and recommendations for growth.
- →Host targeted training for administrators and learners, including product updates and platform walkthroughs.
Requirements
- ✓5+ years of experience in Customer Success, Client Services, or Learning & Development.
- ✓Strong relationship-building, communication, and presentation skills.
- ✓Analytical mindset with a passion for problem-solving and data-driven decision-making.
- ✓Experience with CRM systems (e.g., Salesforce), customer engagement tools, and reporting dashboards.
- ✓Ability to thrive in a fast-paced, cross-functional environment.
- ✓Familiarity with educational technology or SaaS-based models is preferred.
Benefits
- ★Medical, dental, and vision coverage
- ★Life insurance, disability, and 401(k) employer match
- ★Free snacks and drinks in-office
- ★Generous paid holidays and leave policies, including unlimited PTO
- ★Additional time off benefits include: volunteer days, parental leave, and a company-wide winter break
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