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ManagerFull-timeRust
Salary Range
$53,040 - $71,760 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join our dynamic team at Abacum. In this role, you will be a trusted partner and advocate for our valued customers, ensuring successful product adoption and driving long-term retention.
Key Responsibilities
- →Build long-term, trusted relationships with key executives, including CFOs and Finance/FP&A teams.
- →Own and drive customer outcomes with a relentless focus on delivering measurable success.
- →Lead strategy calls and customized business reviews at the Management/Executive level to drive customer adoption.
- →Serve as a storyteller, showcasing the transformative impact Abacum has on customers’ businesses.
- →Act as the quarterback of the customer experience, ensuring seamless collaboration across internal and external stakeholders.
- →Engage, retain, and educate customers on the full value of Abacum’s product offerings.
- →Collaborate with internal teams, including sales, implementation, FP&A, and leadership, to drive customer success and satisfaction.
- →Manage complex customer needs, leveraging data analysis to align solutions with business goals.
- →Partner with sales to identify growth opportunities, strategizing and executing plans to expand customer accounts.
- →Work closely with support and product teams to capture and implement customer feedback.
- →Be accountable for net retention, customer happiness, and usage metrics across your book of business.
Requirements
- ✓Proven Account Management Expertise: Demonstrated ability to build and nurture strong customer relationships.
- ✓Customer Success Metrics Mastery: Experience driving and tracking NPS, CSAT, CET, and customer health scores to ensure success.
- ✓CS Tech Savvy: Proficient in using tools like Salesforce and other Customer Success platforms to streamline workflows.
- ✓Data-Driven Decision Maker: Strong analytical skills with a track record of using data insights to guide strategies and decisions.
- ✓Skilled Negotiator: Confident in navigating discussions to create win-win outcomes for customers and the business.
- ✓Prioritization Pro: Exceptional organizational skills with the ability to manage multiple priorities and meet deadlines.
- ✓B2B SaaS Background: Previous experience in the fast-paced and innovative world of B2B SaaS, with a deep understanding of customer needs in this space.
Benefits
- ★Competitive compensation including equity package
- ★Competitive vacation policy
- ★Access to Meditopia
- ★Remote working model and flexible working hours
- ★Personal development including language courses
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