Director, National Strategic Account Management at Abbvie

The National Director of Strategic Account Management provides enterprise level leadership for AbbVie’s Strategic Account Management (SAM) organization. This role is accountable for portfolio level strategy, governance, and performance across AbbVie’s most critical enterprise and strategic accounts. Enterprise & Portfolio Responsibilities • Own the enterprise level strategy and prioritization for AbbVie’s portfolio of strategic and enterprise key accounts. • Define and oversee the Strategic Account Management (SAM) operating model, ensuring consistent KAM execution across accounts and teams. • Establish portfolio level objectives, success measures, and performance expectations for strategic and enterprise accounts. • Serve as the senior commercial point of accountability for enterprise customer strategy, ensuring alignment across brands, franchises, and functions. • Drive cross portfolio insight synthesis, identifying trends, risks, and opportunities across enterprise accounts to inform enterprise and brand strategy. • Partner with senior commercial, brand, and functional leaders to align enterprise account priorities with AbbVie’s broader commercial strategy.  People Leadership • Lead, coach, and develop the Strategic Account Manager (SAM) leadership team • Set clear expectations for how SAMs lead and manage KAM, including account planning rigor, stakeholder orchestration, and value delivery. • Ensure SAMs effectively lead and direct KAM and extended account teams • Provide guidance, escalation support, and strategic direction to SAMs on complex, enterprise level customer challenges. • Own talent strategy for the SAM organization, including capability development, succession planning, and readiness for enterprise level engagement.  KAM Enablement • Define and maintain KAM standards, frameworks, and governance, ensuring consistency across SAM led accounts. • Enable high quality KAM execution by setting expectations for: • Account planning quality and discipline • Stakeholder strategy and orchestration • Insight capture and application • Cross functional coordination • Review and challenge account strategies at a portfolio level, without direct ownership of individual account plans.