I/DD Lead Program Manager at Abby Care

ABOUT ABBY CARE Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving. Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already provide at home. Abby Care is building a tech-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide. We are rapidly expanding our mission and looking for passionate team members to join. Abby Care has partnered with leading insurance plans, healthcare providers, and community organizations. We’re supported by top, mission-driven VCs to empower families throughout the country. THE ROLE: We are seeking a dynamic and driven individual to join us as a I/DD Lead Program Manager. This role will report into the Associate General Manager – Colorado. This is a Full-Time Hybrid position based in Denver, CO. The I/DD Lead Program Manager will oversee and support the development of independent living skills while promoting choice and autonomy for individuals with intellectual and/or developmental disabilities (I/DD). This role ensures that individuals receive high-quality, person-centered services that enable them to live meaningful and productive lives. Services are delivered in individuals’ homes or community settings of their choice, with a focus on achieving personal goals, supporting medical needs, and assisting with activities of daily living. This role combines program leadership, team management, and operational oversight to ensure strong outcomes across all service lines. KEY RESPONSIBILITIES: - Oversee all services delivered through DD, SLS, CES, and CHRP waiver programs, ensuring high-quality, compliant care - Lead new initiatives and projects to expand and strengthen I/DD service offerings - Manage and develop a team of program administrators, providing ongoing coaching and career development - Oversee the supervision and performance of a large team of Direct Support Professionals (DSPs) - Guide hiring, onboarding, and training processes for I/DD staff - Track and manage key compliance metrics, ensuring audit readiness and regulatory adherence - Maintain strict confidentiality in accordance with HIPAA and internal policies - Ensure adherence to all state, federal, and organizational rules and regulations - Support additional responsibilities as needed to ensure successful program operations THE REQUIREMENTS: EXPERIENCE - 5+ years of program management or director-level experience, ideally within a fast-growing PASA - Deep knowledge of Colorado I/DD services and waiver programs - Proven experience leading and developing large, distributed teams - Experience managing residential programs under an Independent Contractor Model preferred EDUCATION AND/OR LICENSES - Bachelor’s degree in social services or a related field preferred - Completion of all required PASCO competencies and trainings KNOWLEDGE, SKILLS OR ABILITIES - Strong organizational and time management skills, with the ability to manage competing priorities and meet deadlines - Proficiency with computers, including Microsoft Outlook and electronic health record (EHR) systems - Ability to build and maintain positive relationships with individuals receiving services and their families - Compassionate, professional approach to delivering services and support - Strong sense of accountability and ability to consistently follow through on commitments - Collaborative mindset with the ability to work effectively across teams and stakeholders - Knowledge of state, federal, and licensing requirements for waiver services - Strong written and verbal communication skills - Ability to work effectively with diverse populations and community partners OUR VALUES: 1. Families First Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?” 2. Urgency with Precision Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand. 3. Relentlessly Resourceful As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity. 4. Purpose with Positivity We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve. 5. Driven to Redefine What’s Possible We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care. BENEFITS: - Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work – full-time employees are eligible for an annual company performance bonus. - Comprehensive health coverage that works for you. We cover 90% of your premiums and 70% for your dependents, with multiple PPO plan options to choose from for medical, vision, dental, life, and short-term disability. - Generous paid time off. We provide policies that allow you to recharge along with 10 paid company holidays. - Team bonding. We love bringing our teams together. As a full-time employee, you’ll get to connect, collaborate, and have fun through team activities and our annual company retreat. - Financial savings benefits to support your future. We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered). - Paid parental leave to support your growing family. We provide paid leave, so you can focus on bonding and adjusting to life as your family grows. We are an equal opportunity employer and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.