Loading...
Mid LevelFull-time
Salary Range
$49,130 - $66,470 /year
This salary is estimated based on similar roles. The actual salary may vary.
Are you a proactive IT professional who thrives on solving complex technical issues and delivering exceptional customer service? We are seeking a Level 2 IT Support Analyst to join our team based near Perth Airport, supporting a dynamic and fast-paced operational environment.
An It Support Analyst ensures a timely resolution of incidents and maintaining high service standards. You’ll work closely with global and regional IT teams, vendors, and stakeholders to deliver reliable IT services and support business-critical operations.
Key responsibilities include However, not limited to: 
• Provide Level 2 support for moderate complexity technical issues escalated from the Global Service Desk and end users
• Deliver high-quality customer service to the Australia end-user community
• Evaluate user needs, diagnose technical issues, and implement effective solutions
• Coordinate with local, regional, and global IT teams and vendors to resolve incidents
• Troubleshoot general end-user desktop IT issues
• Resolve IT peripheral issues (printers, cabling, conferencing systems, Wi-Fi, LAN connectivity, patching)
• Conduct site reviews and maintain documentation
• Perform hardware/software installation, imaging, and configuration (Windows OS and protocols)
• Manage Active Directory access and permissions
• Support vendor technologies and networking appliances
• Provide support for mobile devices
• Track, monitor, and communicate progress of incidents using ServiceNow
• Provide urgent IT support to VIP staff and laboratory operations when required
• Prioritise and triage tickets based on severity
• Contribute to IT projects and business initiatives
Free to sign up. Takes 30 seconds.
About SGS
SGS is a leading multinational company specializing in inspection, verification, testing, and certification services. Operating in the quality, safety, social, and environmental fields, SGS provides independent assessments to help businesses and governments meet regulatory requirements and market expectations. Founded in 1878 in Switzerland, the company has grown into a global network with a presence in nearly every country, serving as a trusted partner for supply chain integrity and product compliance. Its long history reflects a commitment to rigorous standards and operational excellence in a diverse range of industries, from agriculture to manufacturing and energy. SGS offers a comprehensive suite of services, including product testing, supplier quality control, auditing, and certification against international standards such as ISO and IFS. Key features of their offerings include cutting-edge laboratory testing, on-site inspections, and customized solutions tailored to specific industry needs. The company primarily targets manufacturers, retailers, and regulatory bodies that require assurance of product safety, quality, and sustainability. By leveraging advanced technology and expert personnel, SGS helps clients navigate complex global trade requirements and build consumer trust. A notable achievement for SGS is its recognition as the world’s leading inspection, verification, testing, and certification company, with a presence in over 2,500 locations worldwide. Its unique value proposition lies in its independence, impartiality, and ability to provide objective data-driven insights. SGS’s extensive expertise and global reach enable it to address the most challenging compliance and quality issues, making it an indispensable partner for businesses striving to maintain high standards in an increasingly regulated marketplace.
