Senior Account Manager (SMB) at Abbyy

About the Role

We are looking for a Senior Account Manager (SMB) to join ABBYY and own retention and expansion across a portfolio of small- to medium-sized business customers. This role focuses on driving measurable revenue outcomes through strategic account planning and consultative engagement.

Key Responsibilities

• →Own and exceed retention (GRR) and expansion (New ARR) targets across your SMB portfolio
• →Lead renewal and expansion cycles with a structured, value-based approach
• →Navigate pricing and negotiation dynamics to protect revenue and accelerate growth
• →Maintain forecasting accuracy and clear pipeline visibility in Salesforce
• →Build multi-threaded relationships across business and executive stakeholders on strategic accounts
• →Act as a trusted advisor by aligning ABBYY solutions to measurable operational outcomes
• →Identify churn risk early and proactively engage customers to mitigate it
• →Identify and qualify upsell and cross-sell opportunities based on usage data and customer goals
• →Drive scalable expansion motions while focusing strategic efforts on accounts with the highest growth potential
• →Maintain high CRM hygiene across activity, contacts, opportunities, and forecasting