Developer Success Manager at Ably30

Our everyday digital experiences are in the midst of a realtime revolution. Whether chatting alongside a livestreaming event, receiving realtime financial information, or working with colleagues in an online collaborative environment - consumers simply expect realtime digital experiences as standard. At Ably we’re not just witnessing this revolution, we’re powering it - at scale. At the heart of our mission lies a commitment to putting developers first. Ably provides a suite of products to build, extend, and deliver powerful digital experiences in realtime, delivering billions of messages for millions of devices every day and supporting organizations like Harness, EA, Panasonic and HubSpot. Working at Ably means helping to build the infrastructure and technology that will power and shape the future of the internet. The opportunity in front of us is immense. And we’d like your help. About this role Ably is a product-led growth business. Our platform provides developers with the infrastructure to build, extend, and deliver powerful realtime experiences, and our self-service segment is a critical part of that PLG motion. We believe that great developer experience; smooth onboarding, excellent documentation, and the right touchpoints at the right moments, is what delivers growth. We're looking for a Developer Growth Manager to own that experience for our self-service segment. You'll sit within the Developer Experience team and take responsibility for the developer journey: from sign-up through activation, adoption, and expansion. Your primary tools will be data, analytics, and automation, but you'll also engage directly with developers to understand how they move through the funnel. All with the intention of providing developers with an industry-leading developer experience. This is an AI-forward role. You'll be using AI to accelerate everything you do, whether that’s running experiments at pace, implementing changes, conducting research, capturing insights, you’ll be moving faster than would be possible through manual effort alone. Day to day you will • Use AI to produce quality content. You’ll write reusable prompts and skills that docs contributors can use to ensure their content meets Ably’s quality standards. • Understand how developers experience Ably. You'll empathise with how developers work, understand their workflows, and use that understanding to identify friction, suggest improvements to onboarding flows, and remove barriers to adoption. A key part of this role is being able to think like a developer and credibly engage with a technical audience. • Use data to drive decisions. Data and monitoring are your primary tools and you'll use them to identify at-risk accounts, product-qualified leads, and expansion opportunities across the self-service segment. • Design and run automated engagement programs. You'll help design onboarding sequences, in-app messaging, and email nurture campaigns that guide developers from sign-up to first value and beyond. You'll continuously experiment with these flows using AI to iterate at pace. • Drive activation, adoption, and retention. You'll track and optimize conversion funnels, run experiments with nurture flows, and build early warning systems that flag churn risk before it becomes revenue loss. • Improve the self-service experience end to end. You'll identify friction points in the product, docs, and onboarding flows, and work directly with other teams to address them. You'll advocate for changes that make Ably delightful for developers to use and succeed with on their own. • Feed insights back to the business. You'll share usage data, trends, customer feedback, and insights from customer insights and calls to influence roadmap decisions and go-to-market strategy. • Support a product-led sales motion. You'll design automated journeys triggered by usage signals, identify expansion opportunities, and hand qualified leads to the sales team when accounts show signs of outgrowing self-service.Use data to drive decisions. Data and monitoring are your primary tools and you'll use them to identify at-risk accounts, product-qualified leads, and expansion opportunities across the self-service segment. What success looks like • Reduced time to value for developers signing up to Ably. • Drove revenue growth through the self-service segment. • Improved conversion rates across the sign-up to activation funnel. • Identified and surfaced expansion opportunities to the sales team. • Assisted the wider Developer Experience team to improve the onboarding experience and made the product more delightful for developers. • Used AI and data to move fast, run experiments, and continuously iterated on the developer journey. We'd love to talk if you have • A technical background so that you can understand and credibly engage with developers. • Experience in a product-led growth, DevRel or technical marketing role; ideally within a self-serve or developer-focused SaaS business. • A strong analytical mindset, with hands-on experience using product usage data and tools to understand and act on customer behaviour. • Experience of using AI as part of your workflow and an understanding of how it can accelerate your research, experimentation and analysis. Ultimately how it can assist you to iterate and ship faster. • A genuine empathy for developers and technical users, and an understanding of what great developer experience looks like. • A proactive, self-directed approach. • Strong cross-functional collaboration skills, and the confidence to engage and speak directly with developers. Bonus points if you have • Familiarity with product analytics tools. • A proven ability to build and optimize automated engagement programs across email, in-app, and other digital channels. • Experience working with APIs or developer tools, or a background that gives you genuine understanding of a technical customer base. • Experience defining and tracking PLG metrics such as activation rate, time to value, and PQL conversion. What’s it like to work at Ably? We’re tackling planet-scale problems and our ambitions are a testament to that. You’ll join a successful, deeply motivated and collaborative team that thrives on innovation, experimentation and autonomy. To get a sense of life at Ably, visit our careers page. You can also read about the origins of Ably's core values on our blog. We believe in fostering a culture that's built on inclusivity and mutual respect among all team members, and we recognise that each individual is different and will want to be supported in their role in different ways. We provide a range of perks and benefits to aid folks' development and wellbeing, allowing them to be their best selves and do great work. • A remote-first and flexible work environment. UK-based teams come together in person once per month in our London hub (next to Old Street) and we get together as a company twice per year. Aside from that, you’re welcome to work wherever suits best for you. • Equity. We’re a growing start-up and we want all team to members to share in the success of the company through our EMI share options programme. • Enhanced holiday allowance. Our policy provides Ablyans with 28 days of paid annual leave (27 regular days, plus a day off to enjoy your birthday). • Enhanced parental leave package, so that you can take the time you need to get to know your new family member, rest and recover. • Home workstation budget of £500 on joining (and £150 p/a thereafter), so that your home office is set up to serve you well and that you have everything you need to work comfortably. • Personal learning and development budget of £1000 annually, and 5% L&D time during working hours to focus on improving your skillset. • Private healthcare with BUPA. • Medical cash plan to cover a range medical and dental costs. • Mental wellbeing coaching and counselling from Self Space. • Monthly wellbeing budget via Juno. • Life assurance and income protection. • Access to Tech & Cycle to Work schemes. • Weekly snack allowance for our end-of-week “Need To Know” meeting. • A fully-paid one-month sabbatical after five years with Ably. Diversity, Inclusion & Belonging at Ably We believe our differences as individuals is what makes us great. Our people are at the heart of what we do, and we encourage everyone to be their most authentic self at Ably: we see inclusivity and openness as fundamental to creating long-term success as an organization. We encourage applications from all backgrounds regardless of age, disability, gender, sexual orientation, parental status, race, religion, educational background or neurodiversity. Ably has an amazing opportunity ahead of us, and we want anyone to be able to contribute to that opportunity. If you enjoy working as part of a technology company, value open source, and love solving hard problems - then we’d love to hear from you, regardless of whether you fit the job description exactly or not. If in doubt, drop us an email; we’d be more than happy to give you some advice on your application.