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SeniorFull-timeRustAI
Salary Range
$66,300 - $89,700 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to independently manage strategic customer relationships and ensure long-term value realization across a portfolio of mid-market and enterprise accounts. This role involves leading success planning, driving adoption and engagement, and mitigating risk while collaborating with various teams.
Key Responsibilities
- →Manage strategic customer relationships post-sale, focusing on adoption, retention, and value delivery
- →Deliver outcome-oriented QBRs/EBRs and lead success planning to align customer goals with platform capabilities
- →Drive platform adoption and feature engagement through best practices, enablement, and education
- →Monitor account health using data-driven insights; proactively identify risks and lead mitigation efforts
- →Resolve complex escalations with timely, clear communication
- →Collaborate with Sales, Engineering, and Support to influence renewal and expansion outcomes
- →Represent the customer voice internally, providing structured feedback to Product and other teams
Requirements
- ✓8+ years of experience in enterprise SaaS, with at least 3 years in Customer Success, TAM, or support roles
- ✓Proven track record managing complex customer relationships, including executive-level stakeholders
- ✓Strong communication, analytical, and problem-solving skills
- ✓Technical familiarity with internet and networking technologies
- ✓Proficiency in CRM and support tools such as Salesforce and Jira
- ✓Bachelor’s degree in a technical field or equivalent professional experience
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